Omar Borham
Folsom,CA
Summary
Dedicated, hardworking student with many years of experience providing mental health and assistance services to patients. In-depth experience building and leading the team and following company policies. Retail sales associate with experience with every aspect of customer service including greeting customers, interacting with co-workers, taking notes, and following-up on previous transactions. Proven track record of excellent customer service and communication skills. Worked closely with team members to maintain efficiency towards the common goal. Proficient in critical thinking, analytical problem solving, and presentation techniques.
Overview
2
2
years of professional experience
Work History
Dining Hall Employee
HDH UCSD
10.2024 - Current
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Crisis Counselor Volunteer
California Crisis Line
05.2023 - Current
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Adapted counseling techniques to best suit individual needs of each client.
Teacher's Assistant
Muhsen
08.2023 - 12.2023
- Ensure the kids safety and well-being
- Provide any necessary source of help for the kids
- Understand the kid's behavior and help the students learn efficiently and well
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Completed daily reports on attendance and disciplinary performance.
Sales Associate
KHOL'S Sep
06.2023 - 12.2023
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Streamlined inventory management to eliminate the need for stock replenishment
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Teacher Assistant
Folsom Educational Academy
06.2023 - 08.2023
- Responsible for ensuring the safety of the kids
- Responsible for ensuring kids participation and understanding
- Preparing class for an efficient and resourceful learning session
Education
Neuroscience/ Pre-Med
University of California, Los Angeles
Folsom, CA05.2024
Bachelor of Science - Nueroscience
University of California San Diego
San Diego06-2028
Skills
- Time management
- Leadership
- Arabic
- Analysis Skills
- Fast Learning
- Order accuracy
- Food storage
- Excellent customer service
- Allergy awareness
- Food safety
- Strong work ethic
- Staff training experience
- Register operation
- Cleaning
- Task prioritization
- Cash handling
- Written communication
- Teamwork
- Process transactions
- Reservations management
- Team building
- Cross-selling and upselling
- Adaptability
Timeline
Dining Hall Employee
HDH UCSD
10.2024 - Current
Teacher's Assistant
Muhsen
08.2023 - 12.2023
Sales Associate
KHOL'S Sep
06.2023 - 12.2023
Teacher Assistant
Folsom Educational Academy
06.2023 - 08.2023
Crisis Counselor Volunteer
California Crisis Line
05.2023 - Current
Neuroscience/ Pre-Med
University of California, Los Angeles
Bachelor of Science - Nueroscience
University of California San Diego
Similar Profiles
Vivaan PatelVivaan Patel
Hospitality Associate at HDH - UCSDHospitality Associate at HDH - UCSD
Miguel RodriguesMiguel Rodrigues
Food Service Worker at UCSD HDHFood Service Worker at UCSD HDH
Ellizette IgnacioEllizette Ignacio
Barista Shift Lead at Ucsd HdhBarista Shift Lead at Ucsd Hdh
Tiffany EspeyTiffany Espey
Community Director/Leasing Manager at FPI ManagementCommunity Director/Leasing Manager at FPI Management
Adam KorzeniewskiAdam Korzeniewski
Police Officer at Sacramento Police DepartmentPolice Officer at Sacramento Police Department