Omar Burton
Fontana,CA
Summary
Dynamic and results-driven IT leader with extensive experience in enterprise systems, cloud platforms, data integrations, and digital transformation. Proven ability to lead complex technical projects, modernize legacy environments, implement secure, scalable cloud systems, and strengthen data governance. Skilled in Salesforce administration, Marketing Cloud, OnBase, SharePoint, DevOps workflows, Azure Data Factory, and operational infrastructure across higher education and enterprise environments.
Overview
24
24
years of professional experience
Work History
Director of Advancement Technology
Pomona College
01.2024 - Current
- Lead strategy, governance, and operations for Advancement Technology systems.
- Direct Salesforce (Ascend), OnBase, and VanillaSoft integrations with institutional systems.
- Manage large-scale digital transformation of physical records, including Iron Mountain scanning and metadata ingestion.
- Oversee Salesforce administration, security, automation, QA, and cross-system integrations.
- Manage Gearset DevOps pipelines, deployment workflows, and rollback processes.
- Supervise Azure Data Factory pipelines powering Advancement ETL and integrations.
- Administer OwnBackup for daily backups, sandbox seeding, and DR testing.
- Manage SharePoint structure, permissions, and document governance.
- Develop SOPs, documentation, workflows, system roadmaps, and cross-functional trainings.
System Administrator
University of Southern California
11.2017 - Current
- Developed and maintained disaster recovery plans.
- Performed diagnostics, maintenance, and IT asset tracking.
- Managed Microsoft Windows servers, VMware, AD, and authentication systems.
- Provided technical support through ServiceNow.
- Updated and managed Laserfiche repositories and workflows.
Help Desk Analyst III
University of Southern California
02.2011 - 11.2017
- Tracked and analyzed service trends and created IT documentation.
- Installed, upgraded, and repaired hardware/software.
- Administered AD Users and Groups.
- Diagnosed network, workstation, and mobile device issues.
- Maintained Laserfiche environment and workflows.
Network Analyst / Phone Analyst
ARENTFOX LLP
01.2006 - 01.2010
- Updated servers, applied patches, and configured switches.
- Built Windows 2003/2008 servers and imaged desktops.
- Managed PBX systems, voicemail, and AV systems.
- Led deployment of 100+ Windows 7 desktops.
Phone Analyst / Technical Analyst
Allen & Overy LLP
01.2004 - 01.2006
- Maintained phone switch, SAN/NAS storage, and voicemail environments.
- Supported AV systems and help desk operations.
- Managed OS testing and workstation upgrades.
- Completed migration of 300+ voicemail boxes to CallPilot 4.0.
Audio Visual Specialist / Technical Analyst
Allen & Overy LLP
01.2002 - 01.2003
- Supported computer hardware, AV equipment, printers, and PBX systems.
- Led major OS upgrade from Windows 98 to XP for 200+ staff.
- Redesigned AV and conference room systems.
Education
Bachelor of Science - Computer And Information Sciences
New York City College of Technology
Brooklyn, NYSkills
- Cloud Platforms
- Systems & Security
- Leadership
- Salesforce Administrator
- Marketing Cloud Administrator
- Gearset DevOps / CI-CD
- Azure Data Factory (ETL)
- OwnBackup Administration
- OnBase & Laserfiche
- SharePoint Administration
- Windows Server / VMware
- Active Directory
- Incident Response & DR
- Cybersecurity Tools
- Vendor & Project Management
Timeline
Director of Advancement Technology
Pomona College
01.2024 - Current
System Administrator
University of Southern California
11.2017 - Current
Help Desk Analyst III
University of Southern California
02.2011 - 11.2017
Network Analyst / Phone Analyst
ARENTFOX LLP
01.2006 - 01.2010
Phone Analyst / Technical Analyst
Allen & Overy LLP
01.2004 - 01.2006
Audio Visual Specialist / Technical Analyst
Allen & Overy LLP
01.2002 - 01.2003
Bachelor of Science - Computer And Information Sciences
New York City College of Technology