Creaform VX Elements
Hi, I’m
Omar Calvillo
Heavy Equipment Manufacturing
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
4
years of post-secondary education
1
Language
Work History
Xtreme Manufacturing / Snorkel Lifts International, Henderson, NV
Quality Manager
07.2018 - Current
Job overview
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Xtreme Manufacturing / Snorkel Lifts International, Henderson, NV
Warranty & Quality Coordinator
01.2017 - 07.2018
Job overview
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Maintained detailed service and customer records.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Xtreme Manufacturing / Snorkel Lifts International, Henderson, NV
Product Support Representative
11.2015 - 01.2017
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Xtreme Manufacturing, Las Vegas, NV
Service Technician
09.2014 - 11.2015
Job overview
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Xtreme Manufacturing, Las Vegas, NV
Assembly Technician
01.2014 - 04.2014
Job overview
- Worked directly with QA personnel to identify and correct defects.
- Maintained good stock levels, counted parts, and requested additional supplies.
- Performed assembly of products according to specifications and instructions.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Recognized and reported defective material and equipment to shift supervisor.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
Education
Desert Pines High School , Las Vegas, NV
High School Diploma
06.2006 - 05.2010
Skills
Staff Management
Software
Cummins Insite
Deutz Serdia 40
Inform M3
HAWE Visual Tool
Parker IQAN
Solidworks
Interests
Music production
Photography
Camping
Motorcycles
Boating
Cars
Timeline
Quality Manager
Xtreme Manufacturing / Snorkel Lifts International
07.2018 - Current
Warranty & Quality Coordinator
Xtreme Manufacturing / Snorkel Lifts International
01.2017 - 07.2018
Product Support Representative
Xtreme Manufacturing / Snorkel Lifts International
11.2015 - 01.2017
Service Technician
Xtreme Manufacturing
09.2014 - 11.2015
Assembly Technician
Xtreme Manufacturing
01.2014 - 04.2014
Desert Pines High School
High School Diploma
06.2006 - 05.2010
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