Omar Chedi

• Installed and configured a wide range of consumer and business devices, including computers, tablets, networking equipment, and smart‑home technology.
• Performed malware and virus removal, system cleanup, and security hardening to restore device integrity.
• Delivered clear, customer‑focused technical guidance, helping users understand their devices and maintain long‑term system health.
• Data Backup and recovering lost files.
• Operating system installation and updates

Active Directory & System Administration

• Managed Active Directory tasks, including creating user accounts, assigning permissions, and organizing resources within a structured Company Organizational Unit (OU).
• Installed and configured Windows operating systems for new workstations.
• Conducted advanced vulnerability scanning using Nessus, analyzed findings, and documented remediation steps.
• Performed penetration testing to identify system weaknesses and validate security controls.
• Utilized Microsoft Defender, KQL, and the MITRE ATT&CK framework to detect, investigate, and classify threats.
• Firewall configuration & ensured proper patch management across all systems to maintain security compliance.

• Delivered instruction across multiple grade levels, teaching 9th‑grade Algebra I through 12th‑grade and college‑level mathematics, ensuring continuity of learning in the absence of full‑time instructors.
• Managed classroom environments effectively, promoting positive behavior, collaboration, and a structured learning atmosphere.
• Led after‑school programs, including credit‑recovery sessions and athletic activities, supporting student development and academic achievement.
• Utilized classroom technology and digital learning tools to enhance instruction and support student engagement

• Assisted in preparing accurate insurance quotes for auto, home, renters, and life policies, ensuring timely delivery and alignment with underwriting guidelines.
• Supported the agent with lead follow‑up, customer outreach, and retention strategies, contributing to strong client relationships and improved policy engagement.
• Maintained compliance with documentation and regulatory standards, organized client files, and assisted the agent in finalizing policy applications.
• Collaborated closely with the licensed agent to ensure a smooth sales workflow and a positive customer experience.