Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Chinchilla

San Pedro Sula,Honduras

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Logistics Planner & Accounting

Top Freight Logistics
Saint Peter
03.2018 - Current
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Tracked orders and notified customers of status or potential delays
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements

Sales Agent

Freight4u
San Pedro Sula, Honduras
01.2017 - 03.2018
  • Created detailed sales presentations to communicate product features and market data
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Checked client organization and agreements with company priorities through automating content management systems
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base

Customer Service Representative

Alorica
San Pedro Sula, Honduras
01.2016 - 12.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Intae
Saint Peter, Honduras
11.1999

Skills

  • Account servicing
  • Retention strategies
  • Client Service
  • Problem solving strength
  • Sales expertise
  • Product Knowledge
  • Coordinating transportation
  • Shipment coordinating
  • Customer Relations
  • Customer Relationship Management
  • Call center experience

Languages

English, Spanish

Timeline

Logistics Planner & Accounting

Top Freight Logistics
03.2018 - Current

Sales Agent

Freight4u
01.2017 - 03.2018

Customer Service Representative

Alorica
01.2016 - 12.2016

High School Diploma -

Intae

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Omar Chinchilla