Omar Coes
Los Angeles,CA
Summary
Diligent Desired Position with solid background in providing security and ensuring safety in various environments. Successfully managed access control, incident response, and patrolling duties, maintaining secure atmosphere. Proven skills in conflict resolution and communication to effectively handle challenging situations. I am also experienced in customer service and customer assistance. I am a high energy person that loves to help and assist at any given notice. As that is what I believe my sole purpose and I am very successful skilled at.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
United Protective Services
10.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
- Facilitated smooth evacuations during emergency situations, leading individuals to designated safe areas according to established protocols.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Collaborated with other security team members to share information and strategies, fostering cohesive and effective security operation.
- Participated in ongoing security training to stay updated on best practices and emerging threats, improving personal and team effectiveness.
- Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
- Maintained detailed logs of all security-related incidents, which helped in improving security protocols.
- Responded to emergencies and provided necessary assistance, ensuring timely and effective resolution of incidents.
- Investigated reports of suspicious activities and took appropriate action, reducing potential threats to safety.
- Conducted safety drills to prepare team and occupants for emergency situations, enhancing preparedness and response capabilities.
- Collaborated with law enforcement and emergency responders during critical situations, enhancing overall response strategy.
- Provided escorts for individuals in need of additional security, ensuring their safety while on premises.
- Conducted security screenings at entry points to prevent unauthorized access, maintaining secure environment.
- Oversaw operation of security equipment, including alarms and CCTV systems, to maximize efficiency and effectiveness.
- Addressed and resolved conflicts among visitors or employees, maintaining peaceful atmosphere.
- Advised management on security improvements based on observed incidents and trends, leading to enhanced safety measures.
Unarmed Security Guard
Intercon Security Services
01.2024 - 09.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Responded to emergency situations with timely decision-making and efficient action, ensuring the safety of all involved.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
Unarmed Security Guard
United Protective Services
06.2023 - 01.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Event Security Guard
CSC
04.2022 - 08.2022
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
UGS Private Security
03.2022 - 06.2022
Fitdog Sports Club
06.2019 - 04.2022
- Attend to the dogs needs and to be observant of the other dogs surrounded by them.
- Keep water bowls clean and refilled.
- Cleaning up after the dogs.
- Clean dens, dishes, sweep and mop all floors.
Barista
Peets Coffee and Tea
04.2016 - 07.2016
- Welcome customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee and other drinks.
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
- Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Barista
Starbucks
04.2016 - 07.2016
- Prepares sells and maintains calm demeanor during periods of high volume or unusual events to keep store operation to a standard and set a positive example for the shift team.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Communicates information to the manager so that the team can respond as necessary to create the third place environment during each shift.
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to the customer's needs.
- Maintains a clean and organized workspace so that partners can locate resources and products as needed.
- Provides quality beverages, whole bean and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines.
- Recognizes and reinforces individual and team accomplishments by using existing organizational method.
Sales Associate
Target
06.2012 - 09.2012
- Offers speedy, friendly and exciting checkout service.
- Handle customers questions and complaints in a friendly positive matter.
- Greet and welcome customers warmly.
- Responsible for all payment processing.
- Offer to counsel customers on products.
- Offer bagging and grocery assistance to customers.
- Ensure the cleanliness of the store at all times and ensure that all products are well stocked.
- Ensure attractive display setup utilizing proper instructions to help promote the sale of merchandise.
Education
Logistics And Tranportation Certification - Logistics And Transportation
Diversified Vocational College
MacArthur ParkHigh School Diploma - General Studies
William L. Dickinson High School
Jersey City, NJ06.2011
Skills
- Facility security
- Crowd control
- Patrolling techniques
- Report writing
- Self-defense tactics
- Situational awareness
- Stress tolerance
- Property patrol
- Security equipment operation
- Fire prevention
- Maintaining confidentiality
- CCTV monitoring
- Punctuality
- Attentive and observant
- Customer service
- CPR certified
- Active listening
- Team player
- Employee assistance
- Container screening
- Honest and dependable
- Team leadership
- Reliable and responsible
- First aid certified
- Cooperative attitude
- Data entry
- First aid training
- Visitor screening
- Reliability
- De-escalation techniques
- Superb surveillance skills
- Risk assessment
- Access systems and patrol
- Keen observer
- Detailed activity logs
- Physical stamina
- Intrusion detection
- Dispatch
- Crisis management plans
- Schedule coordination
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
I am certified in de-escalation as that was apart of my security training requirement. I also am skilled in Microsoft Word, Microsoft Excel, and Powerpoint. I can type at a minimum of 58wpm and a maximum of 69 wpm. I was rewarded with most efficient barista when I was employed with Starbucks. I also was recognized for providing detailed reports in my security logs by the manager of the designated post.
Certification
- De-Escalation
- CPR
- First Aid
- Food Handlers
- Guard Card (exp. 3/31/2026)
- Overdose Prevention
- Microsoft Word
- Microsft Excel
- Power Point
Languages
English
Full Professional
Timeline
Unarmed Security Guard
United Protective Services
10.2024 - Current
Unarmed Security Guard
Intercon Security Services
01.2024 - 09.2024
Unarmed Security Guard
United Protective Services
06.2023 - 01.2024
Event Security Guard
CSC
04.2022 - 08.2022
UGS Private Security
03.2022 - 06.2022
Fitdog Sports Club
06.2019 - 04.2022
Barista
Peets Coffee and Tea
04.2016 - 07.2016
Barista
Starbucks
04.2016 - 07.2016
Sales Associate
Target
06.2012 - 09.2012
Logistics And Tranportation Certification - Logistics And Transportation
Diversified Vocational College
High School Diploma - General Studies
William L. Dickinson High School
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