Omar Cruz Gomez
Miami,FL
Overview
12
12
years of professional experience
Work History
Messenger
Brinks Global Services
Miami, FL
11.2023 - Current
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
Supervisor
G2 Secured Staff
Miami, FL
02.2021 - 09.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Ramp Agent
Triangle Services
Miami, FL
12.2017 - 01.2020
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Cashier
Taco Bell
Miami, FL
02.2014 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Coral Park Senior Highschool
Miami, FL12.2014
Skills
Operating Heavy Machinery
Towing planes
Parking planes
Security Guard
Timeline
Messenger
Brinks Global Services
11.2023 - Current
Supervisor
G2 Secured Staff
02.2021 - 09.2023
Ramp Agent
Triangle Services
12.2017 - 01.2020
Cashier
Taco Bell
02.2014 - 12.2017
Coral Park Senior Highschool