Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omar Davila Guzman

Lula

Summary

Proven track record of enhancing customer satisfaction through exceptional service and attention to detail, notably at NGHS. Leveraged strong work ethic and decision-making abilities across roles, from patient support to efficient delivery driving. Excelled in online order fulfillment and mobile payment processing, significantly reducing operational costs and improving service quality.

Overview

21
21
years of professional experience

Work History

Shopper/Driver

Instacart
01.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.

Flex Driver

Amazon
03.2020 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.

Regional Driver

J.B. Hunt
02.2021 - 11.2021
  • Provided thorough documentation of all completed deliveries, facilitating accurate invoicing and payment processing.
  • Adhered to strict deadlines, ensuring timely deliveries while maintaining a high level of safety.
  • Demonstrated exceptional problem-solving skills during unexpected situations like road closures or mechanical issues, maintaining punctual delivery times despite setbacks.
  • Managed required paperwork efficiently, including bills of lading and delivery receipts, maintaining accurate records for organizational purposes.
  • Utilized GPS technology effectively to navigate unfamiliar routes while avoiding delays due to traffic or construction detours.
  • Implemented fuel-saving strategies such as efficient route planning and smooth driving techniques, reducing overall operational costs.
  • Conducted regular vehicle maintenance checks, minimizing breakdowns and maximizing vehicle lifespan.
  • Increased customer satisfaction by addressing concerns promptly and professionally.
  • Completed accurate pre-and post-trip inspections of vehicles daily, identifying potential issues early to prevent costly repairs.

Regional Driver

Schneider
08.2019 - 03.2020
  • Provided thorough documentation of all completed deliveries, facilitating accurate invoicing and payment processing.
  • Adhered to strict deadlines, ensuring timely deliveries while maintaining a high level of safety.
  • Demonstrated exceptional problem-solving skills during unexpected situations like road closures or mechanical issues, maintaining punctual delivery times despite setbacks.
  • Implemented fuel-saving strategies such as efficient route planning and smooth driving techniques, reducing overall operational costs.
  • Conducted regular vehicle maintenance checks, minimizing breakdowns and maximizing vehicle lifespan.
  • Maintained compliance with all federal regulations regarding hours-of-service requirements, weight limits, load securement standards.
  • Navigated various traffic conditions and weather challenges, consistently delivering goods on time and undamaged.

Regional Driver

Kllm
08.2017 - 01.2019
  • Maintained compliance with all federal regulations regarding hours-of-service requirements, weight limits, load securement standards.
  • Navigated various traffic conditions and weather challenges, consistently delivering goods on time and undamaged.
  • Adapted to last-minute route changes or additional stops, showcasing flexibility and commitment to customer satisfaction.
  • Completed accurate pre-and post-trip inspections of vehicles daily, identifying potential issues early to prevent costly repairs.
  • Implemented fuel-saving strategies such as efficient route planning and smooth driving techniques, reducing overall operational costs.
  • Utilized GPS technology effectively to navigate unfamiliar routes while avoiding delays due to traffic or construction detours.

Patient Service Representative

NGHS
05.2004 - 01.2017
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Education

Bachelor of Arts - Finance

University of North Georgia
Dahlonega, GA
03-2006

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Customer service
  • Attention to detail
  • Upbeat and outgoing attitude
  • Flexible schedule
  • Decision-making

Timeline

Shopper/Driver

Instacart
01.2022 - Current

Regional Driver

J.B. Hunt
02.2021 - 11.2021

Flex Driver

Amazon
03.2020 - Current

Regional Driver

Schneider
08.2019 - 03.2020

Regional Driver

Kllm
08.2017 - 01.2019

Patient Service Representative

NGHS
05.2004 - 01.2017

Bachelor of Arts - Finance

University of North Georgia

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Omar Davila Guzman