OMAR DIALLO
Glen Burnie,MD
Summary
Highly motivated and detail-oriented political science graduate with extensive experience in legislative analysis, administrative support, and customer service. Adept at conducting comprehensive research, preparing detailed reports, and communicating effectively with diverse stakeholders. Proven ability to manage multiple tasks efficiently, collaborate with team members, and provide strategic recommendations. Fluent in French and English, with a strong commitment to excellence and a passion for contributing to legislative and policy-making processes. Seeking a challenging role where I can leverage my analytical, organizational, and interpersonal skills to support and advance the goals of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Bill Analyst
Maryland General Assembly: Senate President Office
2024.01 - 2024.04
- Conducted in-depth research on proposed bills and legislation, examining legal language, historical context, and comparative policies from other states or countries to provide comprehensive analyses
- Analyzed the potential impact of proposed legislation on the President or Senate office's priorities, including budgetary implications, legal consequences, and alignment with strategic goals
- Prepared detailed reports summarizing key points of legislation, including potential benefits, drawbacks, stakeholders affected, and strategic recommendations for action
- Communicated effectively with legislators, stakeholders, and the public through meetings, written correspondence, and presentations to gather diverse perspectives and advocate for the President or Senate office's position on specific bills
- Monitored legislative developments, amendments, and changes in real-time, using legislative tracking software and direct communication with committee staff, and provided timely updates to relevant stakeholders
- Collaborated closely with other members of the legislative team, including legal experts, policy advisors, and external consultants, to ensure cohesive and informed policy recommendations
- Provided briefings to the President or Senate office on relevant legislative issues, preparing executive summaries and strategic briefs to keep them informed about potential impacts on their agenda
- Addressed constituent inquiries related to specific bills and legislation, explaining complex legal and policy issues in accessible language and gathering feedback to inform legislative strategy
- Represented the President or Senate office at hearings, meetings, and other events related to legislation, delivering testimony, answering questions, and networking with key stakeholders
- Managed legislative calendars, deadlines, and procedural requirements meticulously to ensure timely and accurate responses, utilizing project management tools to track progress.
Legislative Clerk/Administrative Assistant
Maryland General Assembly: Ways and Means Committee
2023.01 - 2023.04
- Greeted the general public and other staff, providing courteous and informed assistance with their questions or concerns regarding legislative processes and specific bills
- Performed basic computer functions, including data entry, document formatting, and database management to support the administrative needs of the committee
- Executed standard office duties such as scheduling meetings, managing calendars, and coordinating travel arrangements for committee members
- Answered and directed telephone calls to appropriate persons, taking detailed messages to ensure effective communication within the office
- Opened and sorted mail, prioritizing items for review by committee members and ensuring timely distribution of important correspondence
- Prepared sign-up sheets for bills scheduled for hearings, ensuring accuracy and compliance with procedural requirements
- Received and distributed testimony for bill hearings, organizing documents for easy access and review by committee members
- Duplicated materials as needed, maintaining high-quality standards for copies used in official meetings and hearings
- Crafted and labeled bill files, ensuring proper organization and easy retrieval of documents for legislative reference
- Filed copies of bill testimony and other legislative materials systematically to maintain an organized and accessible archive
- Provided backup assistance to other staff during peak periods, demonstrating flexibility and teamwork
- Performed other duties as required, showing adaptability and a willingness to take on diverse tasks
- Added witness testimony letters into the CIS system accurately, ensuring the official record was up to date.
Universal Banker & Teller
M&T Bank
2022.08 - 2022.09
- Adhered to the established customer service standards, providing a differentiated experience by understanding customer needs, addressing their financial inquiries, and delivering tailored solutions
- Educated customers through shoulder-to-shoulder digital demonstrations, helping them navigate online banking platforms and identify self-service opportunities that enhanced their banking experience
- Actively engaged in lobby management, welcoming customers, understanding their immediate needs, and directing them to appropriate services or personnel
- Explained the high-level criteria used to decide loan applications, clarifying credit requirements, and guiding customers through the application process
- Followed the Bank’s sales process meticulously, providing simplified, customer-focused advice and guidance to meet sales targets
- Proactively reached out to customers through follow-up calls and personalized interactions to contribute to the retention and expansion of Consumer and Business Banking relationships
- Introduced appropriate banking partners when servicing needs presented an opportunity for a product solution, facilitating cross-selling and referrals.
Internship/Co-op/Research, Service-Learning
UMBC Office of Administration and Research for Continuing and Professional Education
2019.09 - 2019.12
- Collected, interpreted, analyzed, and summarized data for internal and external reports, utilizing statistical software and data visualization tools to create comprehensive and informative presentations
- Maintained accurate and organized files for data, including supporting documentation and archival records, ensuring compliance with institutional data management policies
- Provided administrative support to the Director and Associate Director of Academic programs, organizing records on programming, including teaching assignments, enrollment management, and marketing strategies
- Participated in the planning and coordination for department events and workshops, managing logistics, creating promotional materials, and ensuring smooth execution of activities
- Contributed to the implementation of departmental and institutional goals for achieving non-discrimination, promoting diversity, and creating a respectful, inclusive environment
- Provided support for general office functions, including conference room scheduling, scanning, printing, mail sorting, and distribution, maintaining efficient office operations
- Assisted with department records management, implementing best practices for document retention and retrieval to support administrative and academic needs.
Associate
Amazon Inc.
2018.03 - 2019.07
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution, using logistics software to optimize efficiency
- Implemented new or improved supply chain processes, identifying bottlenecks, and streamlining operations to enhance performance
- Determined appropriate equipment and staffing levels to load, unload, move, or store materials, ensuring compliance with safety and operational standards
- Coordinated with other departments to ensure timely and accurate fulfillment of orders, contributing to overall customer satisfaction
- Conducted inventory management tasks, including tracking stock levels, conducting audits, and reporting discrepancies to maintain accurate records.
Internship (Spring Semester)
Baltimore Council on Foreign Affairs
Baltimore, MD
2019.01 - 2019.06
- Maintained the Council database, performing data entry, cleaning, and analysis to ensure accuracy and relevance of information
- Analyzed data and translated findings into actionable insights, developing low-cost yet effective activities to engage members and promote Council initiatives
- Created infographics and short videos related to database findings, utilizing graphic design software to enhance visual communication
- Managed routine mail, sorting, and distributing different mail types efficiently to support smooth organizational operations
- Collaborated on projects with staff teams, applying design thinking principles to develop innovative solutions for social issues addressed by the Council
- Updated the company’s social media content, crafting posts, and advertisements to attract new members and engage existing ones, resulting in increased online presence and membership growth.
Education
Bachelor of Arts, Political Science -
University of Maryland Baltimore County
12.2020
Associate of Arts, General Studies -
Community College of Baltimore County
05.2019
Skills
- Microsoft Office Suite
- SPSS Statistics
- Communication
- Problem Solving
- Leadership
- Customer Service
- Administrative Support
- Data Analysis
- Fluent in French
- Fluent in English
Additional Education
- IBM, Introduction to Cloud Computing, 04/01/21
- AWS or Amazon Web Services, AWS Cloud Practitioner Essentials, 06/01/21
- IBM, Cybersecurity Analyst Professional Certificate, 05/01/22
- University of California, Irvine, UCI Division of Continuing Education, 06/01/21
- University of Minnesota, Human Resource Management: HR for People Managers Specialization, 07/01/21
Languages
- French
- English
Timeline
Bill Analyst
Maryland General Assembly: Senate President Office
2024.01 - 2024.04
Legislative Clerk/Administrative Assistant
Maryland General Assembly: Ways and Means Committee
2023.01 - 2023.04
Universal Banker & Teller
M&T Bank
2022.08 - 2022.09
Internship/Co-op/Research, Service-Learning
UMBC Office of Administration and Research for Continuing and Professional Education
2019.09 - 2019.12
Internship (Spring Semester)
Baltimore Council on Foreign Affairs
2019.01 - 2019.06
Associate
Amazon Inc.
2018.03 - 2019.07
Bachelor of Arts, Political Science -
University of Maryland Baltimore County
Associate of Arts, General Studies -
Community College of Baltimore County
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