OMAR DIBBA
Clarksburg,MD
Summary
Experienced Manager and team leader with solid background in supervising and managing organizational development and administration. Strong people management skills and team building. Talented and focused on process improvement and on-time project delivery. High-performing team leader with 8 years of leadership and management experience in the business field. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Strong background in project implementation, research, monitoring, and evaluation spanning 10 years working with local communities on research, training, and capacity building in Africa. Highly knowledgeable in local community work and organization.
Overview
19
19
years of professional experience
Work History
Certified Store Manager Trainee-Coach
CVS Pharmacy
01.2019 - Current
- Supporting learning and development of emerging Store Managers
- Leader and manager of Store and Pharmacy Operations
- Leading high-volume store with 30 direct reports: Front Store and Pharmacy
- Motivate a team of store associates to ensure the highest level of customer service is provided
- Talent acquisition, Training and coaching store and pharmacy colleagues
- Implement innovative programs to increase employee loyalty and reduce turnover
- Develop strategies to increase sales, reduce costs, and improve profitability
- Develop and optimize schedules that address store demands while taking care of employee needs
- Strengthen company's business by leading implementation of policies and programs that increase customer loyalty
- Monitor daily operations, including cash handling, inventory management, and loss prevention
- Ensure compliance with all company policies and procedures
- Create and maintain an environment that encourages teamwork and collaboration
- Analyze financial data to identify trends and opportunities for improvement
- Maintain accurate records of employee performance, attendance, and payroll
- Oversee merchandising activities, ensuring product displays are attractive and up to date
- Respond to customer inquiries and complaints in a timely manner
- Implement promotional campaigns and special events to drive traffic and increase sales.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Store Manager
CVS/Pharmacy
06.2016 - 01.2019
- Additional role: Store Remodeling and transformation
- Talent Acquisition and retention
- All other store operations
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
CVS/Pharmacy
01.2015 - 06.2016
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Co-Manager
CVS/Pharmacy
04.2014 - 01.2015
- Oversaw the transitional operation of a medium volume store
- Hired, trained, and coached a motivated team of customer service-oriented employees
- Spearheaded cross-functional initiative to achieve short term store objectives through talent management
- Implemented multiple planograms according to company standards and expectations.
Program Coordinator
Inter Africa Committee - The Gambia
11.2009 - 05.2013
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Tracked and reported expenses accurately to manage program budgets.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
- Developed proposals and operational plans within assigned area.
- Identified risks and developed mitigation plans.
Project Coordinator - Youth and Children
Inter Africa Committee - The Gambia
05.2004 - 11.2009
- On children's rights and child protection
- Lead international fund-raising programs with UN bodies, European Union, and international nonprofit development partners in Africa on children and women’s rights
- Supported the Institutional Development of nonprofit organizations
- Trainer and facilitator on gender-based violence, HIV/AIDs prevention, harmful traditional practices, and reproductive health
- Attended national and international project negotiations and planning spanning 10 years
- International Project Experience
- Worked on project writing and budgeting on Gender and development and women and children’s right:
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Photocopied, distributed and emailed documents to project managers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
Education
Master’s (in Progress) - Management: Project Management
Bachelor of Arts (Honors) - Development Studies
Course works include Human Resource Management, Development Economics, Project Planning and Management
Certificate in Commercial Management: Business Administration and Accounting Business Finance and Bookkeeping. -
People in Business, The Business Structure.
The Business Environment.
Business Organization.
Diploma - Gender
Foundations For Leadership Certificate – CVS Health -
Skills
- Project writing/budgeting/implementation, management
- Quality planning, monitoring, and reporting
- Public speaking and training
- Organizational development
- Research and surveys
- Good communication skills
- Sales and Marketing
- Scheduling and time management
- Customer service
- Expense and payroll management
- Staff training/development/coaching
- Efficient at multi-tasking
- Effective team builder and leader
- Grass-roots organization and training
- Merchandising
- Employee Motivation
- Store Layouts
- Customer Service
- Maximizing Profitability
- Time Management
- Store Opening and Closing Procedures
- Product and Service Sales
- Goals and Performance
- Accurate Cash Handling
- Order Management
- Team Leadership
- Inventory Management
- Staff Management
- Staff Training
- Sales Expertise
- Leading Staff Meetings
- Customer Relations
- Product Merchandising
- Sales Promotion
- Cash Management
- Staff Supervision
- Store Operations
- Verbal and Written Communication
- Work Planning and Prioritization
- Multitasking and Organization
- Sales Professional
- Loss Prevention Procedures
- Performance Review
- Recruiting and Hiring
- Employee Terminations
- Vendor Management
- Budgeting and Cost Control
- Replenishment and Recovery
- MS Office Proficiency
- Outstanding Communication Skills
- Budget Development
- Opening and Closing Procedures
- Bank Deposit Procedures
- Culture Development
- Retail Merchandise Quality Standards
- Customer Needs Assessments
- Program Implementation
- Managing Career Progression
- Policies and Procedures
- Process Improvement
- Bank and Safe Deposits
- Program Administration
- Positive and Friendly
- Leadership Development
- Delegating Work
- Profit and Loss
- Shelf Organizing
- Business Growth Initiatives
- Supplier Monitoring
- Disciplinary Enforcement
- Inventory Tracking and Management
- Special Promotions Planning
- Knowledge of Candidates
- Capital Expenditures Oversight
- Database Maintenance
- Price Structuring
- Policy Development and Enforcement
- Environmental Impact Management
- Shrink Minimization
- Budget Controls
- Program Optimization
- P&L Administration
- Records Organization and Management
- Strategize Business Plans
- Waste Management and Reduction
- Manage Operations
- Mentoring
- Documentation
- Leadership
Affiliations
Inter Africa Committee on women and children's right - Africa and USA, New World for Youth: Advocacy on women and children's health programs; and services for adolescents and youths. Assistant Secretary General – University of The Gambia Student Union Chairperson – University of The Gambia Student Welfare Committee. Founder of Stay In School International- non profit on early childhood education.
Timeline
Certified Store Manager Trainee-Coach - CVS Pharmacy
01.2019 - Current
Store Manager - CVS/Pharmacy
06.2016 - 01.2019
Store Manager - CVS/Pharmacy
01.2015 - 06.2016
Co-Manager - CVS/Pharmacy
04.2014 - 01.2015
Program Coordinator - Inter Africa Committee - The Gambia
11.2009 - 05.2013
Project Coordinator - Youth and Children - Inter Africa Committee - The Gambia
05.2004 - 11.2009
University of Maryland Global Campus - Master’s (in Progress), Management: Project Management
University of The Gambia - Bachelor of Arts (Honors), Development Studies
Management Development Institute – (through Institute for Commercial - Certificate in Commercial Management:
Business Administration and Accounting
Business Finance and Bookkeeping.,
Management Development Institute, Gambia - Diploma, Gender
CVS - Foundations For Leadership Certificate – CVS Health,
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