Omar Dirky
Lancaster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Toyota of Lancaster
Lancaster, CA
10.2022 - Current
- Developed and implemented strategies for increasing internet sales volume.
- Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
- Monitored industry trends to stay ahead of competition in the digital space.
- Created content for social media channels to increase brand awareness and engagement.
- Identified potential new customers through research, cold-calling, and networking activities.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
- Negotiated prices with customers in order to close deals profitably.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with state laws regarding vehicle registration and title transfer procedures.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Provided timely follow-up with prospects who did not complete purchase transactions.
- Performed administrative duties such as creating reports on sales performance or maintaining records of customer purchases.
- Sourced vehicles from other dealer lots and auctions.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Sales Associate
Toyota of Glendale
Glendale, CA
12.2014 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained records related to sales for store management.
Education
Bachelor of Science - Computer Information Technology
Mt Sierra College
Monrovia, CA12-2004
High School Diploma -
Glendale High School
Glendale, CA06-2001
Skills
- Excellent Communication
- Analytical Skills
- Multitasking
- Team Management
- Adaptability
- Strategic Planning
- Time management abilities
- Professional Demeanor
- Reporting procedures
- Written Communication
- Computer Security
- Disaster Recovery
- Remote Support
- Preventive Maintenance
- Safety procedures and measures
- Attention to Detail
- Task Prioritization
- Reliability
- Problem-Solving
- Complete Computer Proficiency
Languages
Spanish
Limited
References
References available upon request.
Timeline
Internet Sales Manager
Toyota of Lancaster
10.2022 - Current
Sales Associate
Toyota of Glendale
12.2014 - 09.2022
Bachelor of Science - Computer Information Technology
Mt Sierra College
High School Diploma -
Glendale High School
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