Omar Dominguez
Tucson,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Petro Help Desk
Verifone
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Operations Supervisor
Humana
09.2019 - 02.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Operations Supervisor
WellCare
03.2018 - 09.2019
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Technical Support
Chamberlain Group Inc
06.2017 - 01.2018
- Improved customer satisfaction ratings by providing exceptional technical support and troubleshooting assistance.
- Reduced downtime and increased productivity by providing timely technical support to endorsers.
- Provided technical support to customers, addressing concerns promptly and effectively.
- Provided timely technical support to clients, resolving issues and maintaining positive relationships.
Customer Service Advocate
UnitedHealthCare
08.2015 - 06.2017
- My work as a CSR meant that my main duty was to provide members with the most accurate information from their current health care plan. I would assist them to ensure their understanding of all of the relevant materials available to them, from their Health Care insurance provider. Often their call was in regard to specific concern, and I would conduct research into their plan to help them find answers and resolve that concern. I also assisted my management team to train new hires as a SME (Subject Matter Expert.) This meant that I was frequently supporting leadership with floor assistance, and providing daily peer-to-peer feedback.
Supervisor
Carl's Jr
01.2010 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Pep Tech High School
01.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer engagement
- Problem-solving
- Microsoft Office
- Operations Management
Languages
Spanish - Expert
Native or Bilingual
English
Full Professional
Timeline
Petro Help Desk
Verifone
08.2022 - Current
Operations Supervisor
Humana
09.2019 - 02.2021
Operations Supervisor
WellCare
03.2018 - 09.2019
Technical Support
Chamberlain Group Inc
06.2017 - 01.2018
Customer Service Advocate
UnitedHealthCare
08.2015 - 06.2017
Supervisor
Carl's Jr
01.2010 - 08.2015
High School Diploma -
Pep Tech High School
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