Overview
Work History
Education
Skills
Languages
Work Availability
Languages
Timeline
Hi, I’m

Omar Eires

3011 NW 151st ST Miami Gardens,Florida
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Omar Eires

Overview

9
years of professional experience

Work History

Bellini Condominium Association
4100 Island Blvd Aventura 33160, FL

Operations Manager /Administrative Assistant
01.2023 - 11.2023

Job overview

  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Drove customer feedback to deliver information to management for corrective action.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Scheduled appointments, meetings and events for management staff.
  • Inventoried and ordered supplies for office.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed database systems containing customer contact information.
  • Developed project plans for various tasks assigned by upper management.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service.
  • Addressed customer concerns with suitable solutions.

EB hotel
4299 NW 36 ST Miami 33166, FL

Front Office Director
09.2022 - 11.2022

Job overview

  • Responsible for the overall operation of the front office.
  • Scheduling front office and bell staff.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.
  • Planned and implemented strategies to grow revenue.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Generated reports to review data and issue corrective actions for improvements.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Understanding the operations of other departments.
  • Performing other duties as requested by management.
  • Supported work-life balance to improve staff morale.

Pullman Miami Airport Hotel
5800 Blue Lagoon Dr Miami 33126, FL

Front Desk Supervisor/Manager on Duty
01.2018 - 08.2022

Job overview

  • Leading and managing all aspects of the Front Office Department.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Ensuring service standards are followed.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Creating SOPs
  • Handling current and incoming room reservations.
  • Controlling sold-out nights and finding alternative accommodations.

Pinch A Penny; Pool, Patio, and Spa
15540 NW 77th CT Miami Lakes 33016, Florida

Customer Service /Sales Agent
03.2017 - 12.2017

Job overview

  • Provided personalized customer service to meet customers' needs.
  • Greeted customers warmly upon arrival at store location.
  • Performed cashier duties such as operating a cash register and handling money transactions.
  • Conducted follow-up calls with customers to ensure satisfaction with purchases or services rendered.
  • Answered customer inquiries promptly and accurately.
  • Assisted customers in selecting products that best fit their requirements.
  • Resolved customer complaints quickly and efficiently.
  • Processed payments, returns, exchanges, and refunds according to company policies.
  • Kept records of all interactions with customers in database system.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Diaz Supermarket
151 Opa - Locka Blvd 33054, FL

Senior Customer Service Supervisor
07.2016 - 12.2016

Job overview

  • Provided guidance and support to customer service representatives in resolving complex customer inquiries.
  • Trained new customer service representatives on company policies and procedures.
  • Monitored call center performance metrics to ensure quality standards were met.
  • Developed and implemented processes to streamline customer service operations.
  • Evaluated individual employee performance through one-on-one coaching sessions.
  • Identified potential problems that could impact the delivery of services or products, and recommended solutions to management team members.
  • Assisted in developing methods for measuring customer satisfaction levels.
  • Maintained an updated knowledge base of frequently asked questions used by the customer service team.
  • Handled escalated matters concerning difficult customers while maintaining a professional demeanor.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Answered phone calls and responded to questions and concerns.

Main Clothing CO INC
1675 W 49 St Hialeah 33012, FL

Receiving Manager
04.2016 - 06.2016

Job overview

  • Managed and organized the receiving of all incoming shipments.
  • Supervised a team when unloading, sorting, and stocking merchandise.
  • Ensured accuracy in recording product information into inventory system.
  • Monitored stock levels and initiated reorder processes when necessary.
  • Verified items received against purchase orders to ensure accuracy of delivery quantities.
  • Tracked discrepancies between invoices and packing slips upon arrival of goods.
  • Communicated with suppliers regarding product availability, costs, quality issues .
  • Performed daily cycle counts to assess inventory levels for accuracy purposes.
  • Consistently met company and department objectives within budget and time constraints.
  • Identified opportunities to reduce cost and improve productivity.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Conducted regular staff meetings to discuss procedures, performance, and goals.
  • Maintained a safe work environment by adhering to safety regulations and policies.

Surf Style
Lincoln Rd Miami Beach 33139, FL

Night Operations Assistant Store Manager
01.2015 - 01.2016

Job overview

  • Assisting in managing and supervising sales at Surf Style.
  • Ensured store compliance with all safety regulations and policies.
  • Maintained accurate inventory levels through ordering and restocking processes.
  • Supervised a team during night operations.
  • Conducted regular performance reviews to ensure employee productivity and satisfaction.
  • Implemented new procedures for improved customer service standards.
  • Assisted in resolving customer complaints in a timely manner.
  • Provided training to new employees on company policies and procedures.
  • Resolved conflicts between staff members in a professional manner.
  • Performed nightly cash-out procedures including balancing registers.
  • Inspected merchandise displays for accuracy and neatness.

Education

Hialeah High School Adult Education Center
Hialeah, FL

Some College (No Degree) from Pharmacy Technology
04-2017

Ernesto Che Guevara
Cuba

Associate in Education from Education
06-2013

Skills

  • Managing budgets
  • Ensuring compliance with health and safety legislation and licensing laws
  • Optimizing profits by controlling costs
  • Hiring, training and developing new employees
  • Resolving customer issues to their overall satisfaction
  • Maintaining an overall management style that follows company best practices
  • Continually review inventory and determine what supplies need to be ordered
  • Write up purchase orders and submit them to vendors, track orders, and arrange for the shipment of these items
  • Greet the customers into organization
  • Handling all the cash transaction of an organization
  • Receive payment by cash, credit card etc
  • Checking daily cash accounts
  • Guiding and solving queries of customer
  • Providing training and assistance to new joined cashier
  • Teambuilding & Training
  • Retail Operations
  • Leadership Abilities
  • Oral and written communication skills
  • Organized and detail oriented
  • Microsoft Office
  • OPERA PMS
  • HIPPA and OSHA compliance trained
  • Problem Solving
  • Adaptability
  • Active Listening
  • Social Skills
  • Emotional Intelligence
  • Phone Etiquette Trained
  • Time Management
  • Empathy
  • Patient
  • Decision-making
  • Multitasking
  • Nine years of customer service experience
  • Health and Safety Compliance
  • Inventory Management

Languages

English
Full Professional
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

  • Fluent English
  • Spanish

Timeline

Operations Manager /Administrative Assistant

Bellini Condominium Association
01.2023 - 11.2023

Front Office Director

EB hotel
09.2022 - 11.2022

Front Desk Supervisor/Manager on Duty

Pullman Miami Airport Hotel
01.2018 - 08.2022

Customer Service /Sales Agent

Pinch A Penny; Pool, Patio, and Spa
03.2017 - 12.2017

Senior Customer Service Supervisor

Diaz Supermarket
07.2016 - 12.2016

Receiving Manager

Main Clothing CO INC
04.2016 - 06.2016

Night Operations Assistant Store Manager

Surf Style
01.2015 - 01.2016

Hialeah High School Adult Education Center

Some College (No Degree) from Pharmacy Technology

Ernesto Che Guevara

Associate in Education from Education

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Omar Eires