Hi, I’m
Omar Eires
3011 NW 151st ST Miami Gardens,Florida
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Overview
9
years of professional experience
Work History
Bellini Condominium Association 4100 Island Blvd Aventura 33160, FL
Operations Manager /Administrative Assistant
01.2023 - 11.2023
Job overview
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Composed correspondence, reports and meeting notes.
- Prepared and prioritized calendars and correspondence.
- Coordinated appointments, meetings and conferences.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed database systems containing customer contact information.
- Developed project plans for various tasks assigned by upper management.
- Scheduled appointments between clients and customers and internal staff members.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented policies and standard operating procedures and managed quality, customer service.
- Addressed customer concerns with suitable solutions.
EB hotel4299 NW 36 ST Miami 33166, FL
Front Office Director
09.2022 - 11.2022
Job overview
- Responsible for the overall operation of the front office.
- Scheduling front office and bell staff.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Implemented systems for tracking progress on key initiatives or projects.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Guided and motivated staff to drive maximum performance.
- Planned and implemented strategies to grow revenue.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Generated reports to review data and issue corrective actions for improvements.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Understanding the operations of other departments.
- Performing other duties as requested by management.
- Supported work-life balance to improve staff morale.
Pullman Miami Airport Hotel5800 Blue Lagoon Dr Miami 33126, FL
Front Desk Supervisor/Manager on Duty
01.2018 - 08.2022
Job overview
- Leading and managing all aspects of the Front Office Department.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Greeted and welcomed guests in a friendly, professional manner.
- Ensuring service standards are followed.
- Monitored the front desk staff to ensure proper customer service was provided.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Processed payments, cashiering duties and credit card transactions accurately.
- Ensured that all safety regulations were followed at all times.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Creating SOPs
- Handling current and incoming room reservations.
- Controlling sold-out nights and finding alternative accommodations.
Pinch A Penny; Pool, Patio, and Spa15540 NW 77th CT Miami Lakes 33016, Florida
Customer Service /Sales Agent
03.2017 - 12.2017
Job overview
- Provided personalized customer service to meet customers' needs.
- Greeted customers warmly upon arrival at store location.
- Performed cashier duties such as operating a cash register and handling money transactions.
- Conducted follow-up calls with customers to ensure satisfaction with purchases or services rendered.
- Answered customer inquiries promptly and accurately.
- Assisted customers in selecting products that best fit their requirements.
- Resolved customer complaints quickly and efficiently.
- Processed payments, returns, exchanges, and refunds according to company policies.
- Kept records of all interactions with customers in database system.
- Answered customer questions about products and services and recommended appropriate solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Diaz Supermarket151 Opa - Locka Blvd 33054, FL
Senior Customer Service Supervisor
07.2016 - 12.2016
Job overview
- Provided guidance and support to customer service representatives in resolving complex customer inquiries.
- Trained new customer service representatives on company policies and procedures.
- Monitored call center performance metrics to ensure quality standards were met.
- Developed and implemented processes to streamline customer service operations.
- Evaluated individual employee performance through one-on-one coaching sessions.
- Identified potential problems that could impact the delivery of services or products, and recommended solutions to management team members.
- Assisted in developing methods for measuring customer satisfaction levels.
- Maintained an updated knowledge base of frequently asked questions used by the customer service team.
- Handled escalated matters concerning difficult customers while maintaining a professional demeanor.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
Main Clothing CO INC1675 W 49 St Hialeah 33012, FL
Receiving Manager
04.2016 - 06.2016
Job overview
- Managed and organized the receiving of all incoming shipments.
- Supervised a team when unloading, sorting, and stocking merchandise.
- Ensured accuracy in recording product information into inventory system.
- Monitored stock levels and initiated reorder processes when necessary.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Communicated with suppliers regarding product availability, costs, quality issues .
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Consistently met company and department objectives within budget and time constraints.
- Identified opportunities to reduce cost and improve productivity.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Conducted regular staff meetings to discuss procedures, performance, and goals.
- Maintained a safe work environment by adhering to safety regulations and policies.
Surf StyleLincoln Rd Miami Beach 33139, FL
Night Operations Assistant Store Manager
01.2015 - 01.2016
Job overview
- Assisting in managing and supervising sales at Surf Style.
- Ensured store compliance with all safety regulations and policies.
- Maintained accurate inventory levels through ordering and restocking processes.
- Supervised a team during night operations.
- Conducted regular performance reviews to ensure employee productivity and satisfaction.
- Implemented new procedures for improved customer service standards.
- Assisted in resolving customer complaints in a timely manner.
- Provided training to new employees on company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
- Performed nightly cash-out procedures including balancing registers.
- Inspected merchandise displays for accuracy and neatness.
Education
Hialeah High School Adult Education CenterHialeah, FL
Some College (No Degree) from Pharmacy Technology
04-2017
Ernesto Che GuevaraCuba
Associate in Education from Education
06-2013
Skills
- Managing budgets
- Ensuring compliance with health and safety legislation and licensing laws
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Continually review inventory and determine what supplies need to be ordered
- Write up purchase orders and submit them to vendors, track orders, and arrange for the shipment of these items
- Greet the customers into organization
- Handling all the cash transaction of an organization
- Receive payment by cash, credit card etc
- Checking daily cash accounts
- Guiding and solving queries of customer
- Providing training and assistance to new joined cashier
- Teambuilding & Training
- Retail Operations
- Leadership Abilities
- Oral and written communication skills
- Organized and detail oriented
- Microsoft Office
- OPERA PMS
- HIPPA and OSHA compliance trained
- Problem Solving
- Adaptability
- Active Listening
- Social Skills
- Emotional Intelligence
- Phone Etiquette Trained
- Time Management
- Empathy
- Patient
- Decision-making
- Multitasking
- Nine years of customer service experience
- Health and Safety Compliance
- Inventory Management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
- Fluent English
- Spanish
Timeline
Operations Manager /Administrative Assistant
Bellini Condominium Association
01.2023 - 11.2023
Front Office Director
EB hotel
09.2022 - 11.2022
Front Desk Supervisor/Manager on Duty
Pullman Miami Airport Hotel
01.2018 - 08.2022
Customer Service /Sales Agent
Pinch A Penny; Pool, Patio, and Spa
03.2017 - 12.2017
Senior Customer Service Supervisor
Diaz Supermarket
07.2016 - 12.2016
Receiving Manager
Main Clothing CO INC
04.2016 - 06.2016
Night Operations Assistant Store Manager
Surf Style
01.2015 - 01.2016
Hialeah High School Adult Education Center
Some College (No Degree) from Pharmacy Technology
Ernesto Che Guevara
Associate in Education from Education
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