Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

OMAR ELMENIAWY

THORNDALE,PA

Summary

Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.

Overview

7
7
years of professional experience

Work History

Personal Banker

KeyBank
07.2022 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Explained account terms and conditions to customers.

Float Teller, PA (Project Analyst)

Key Bank
11.2021 - 07.2022
  • Sales Management
  • Problem-solving, Provide excellent client service to all KeyBank clients
  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
  • Ensure a confident tone that reassures the client we will follow up with resolution
  • Greet and welcome every client as they enter the branch; acknowledge by name, if known
  • Assist clients in achieving their financial goals and objectives using Financial Wellness tools
  • Participate in client appreciation events
  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients
  • Help create and establish a business relationship between the Banker and the client
  • Coordinate time between Banker and client for business meetings as necessary
  • Engage the Lead Teller and or Banker when faced with complex client account issues
  • Answer the phone within the Branch professionally, promptly, and pleasantly
  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
  • Risk Management
  • Ensure compliance with security and audit procedures
  • Adhere to all applicable policies and procedures
  • Additional Responsibilities
  • Participate in morning huddles and end of day debriefs
  • Understand goals and objectives for the branch
  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings
  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch

Sales and Customer Service, PA

Jeff D’Ambrosio
11.2020 - 03.2021
  • Provided customer service by maintaining the highest degree of courtesy, confidentiality and professionalism
  • Educated and engaged customers through product demonstrations
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.

Restaurant Manager

Amore’s Pizza
12.2019 - 12.2020
  • Ensure a great Guest experience
  • Role model and hold Team Members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
  • Foster open communication between Team Members and Management

Restaurant Manager

Springfield Diner
10.2016 - 10.2019
  • Ensure a great Guest experience
  • Role model and hold Team Members accountable to operational and quality standards
  • Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
  • Foster open communication between Team Members and Management
  • Influence Team Member behaviors by championing change and restaurant initiatives
  • Lead with heart and mind
  • Drive business results by utilizing systems to effectively control costs
  • Follow operational systems, such as our Manager Timeline and performing quality Line Checks
  • Hire, train, retain, and develop Team Members to take on larger roles
  • Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
  • Understand and practice safe food handling procedures
  • Communicate and embody Diner culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable

Education

High School Diploma -

Lycee De Liberté
Alexandria, Egypt
08.2014

Skills

  • Customer Service
  • Excellent Communication
  • TECHNICAL SKILLS
  • HTML
  • PHP
  • XML
  • CSS
  • Adobe Photoshop
  • Adobe illustrator
  • Adobe Dreamweaver
  • Joomla Microsoft office
  • SEO techniques
  • SPSS
  • Fluent In Arabic And English
  • Financial Services
  • Cash Vault Auditing
  • Teller Transactions
  • Sales Expertise
  • Credit Bureau Information

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Banker

KeyBank
07.2022 - Current

Float Teller, PA (Project Analyst)

Key Bank
11.2021 - 07.2022

Sales and Customer Service, PA

Jeff D’Ambrosio
11.2020 - 03.2021

Restaurant Manager

Amore’s Pizza
12.2019 - 12.2020

Restaurant Manager

Springfield Diner
10.2016 - 10.2019

High School Diploma -

Lycee De Liberté

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OMAR ELMENIAWY