OMAR EL OUALID

*Providing support to BrandEd students - assistance with, access to and use of all school systems ( CANVAS, CAMS)
*Support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, Teams telephones, Mobile Devices and various peripheral equipment including classroom audio/video equipment. Perform diagnostics on computers, software applications, and related equipment. Provision, reimage, and test new and reallocated computers, laptops, and other equipment as directed.
*Creating, maintain, and coordinate user account information and passwords for various IT systems. Assist with setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment. Maintain student and alumni email address and distribution lists.
*Support Windows and MAC devices.
*Support audio-visual systems (projectors, sound systems).
* Troubleshooting all networking issue.

• Member of a team responsible for onsite test validation, support & deployment, and configurations of various devices supporting various clients in 24/7 mission-critical environments
• Troubleshooting and resolving problems with the equipment deployed in network environments
• Review and resolve network-related incident reports
• Remove and re-deploy, sanitize network hardware and remove cable infrastructure
• Coordinate with desktop support staff for trouble resolution.
• Configured user accounts in Active Directory and other directory services platforms.
• Monitored and responded quickly to requests received through the IT help desk ticketing system.
• Provided issue resolution and technical support for [Software] system use.
• Troubleshooting all network connection problems which arose for clients in the Tampa bay area
• Assisted clients ( Doctors and Nurses) with all technical issues
• Supporting all hardware and software issues (e.g., printers, scanners, computers, routers)
• Installed and trained new clients on how to use Microsoft 365 and other Apps
• Troubleshooting all EMR ( ATHENA health, EcW, CGM Aprima, NexGen) issues
• Diagram some projects with Microsoft Visio
• Set up some workflows with Power Automate
• Support GENESYS Phone system
• Solving Tickets Issues ( JIRA, ATERA, FRESHSERVICE)
• Support Users thru Intune ( Microsoft Endpoint Manager Admin)
• Support users thru Microsoft Azure.

• Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
• Removed and replaced old hardware during routine upgrades and system repairs.
• Adhered to internal IT policies on user credentialing to support access management of digital assets.
• Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
• Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
• Installed and configured new hardware, software and peripheral devices.
• Created user accounts and managed access privileges on networked systems.
• Assisted users with troubleshooting computer issues via remote desktop sessions.