Results-driven professional with a strong background in customer service, technology, and sales. Holds an Associate Degree and Advanced Technical Certificate in Information Technology Systems from Idaho State University, as well as a Bachelor of Applied Science from Boise State University. Skilled Commercial Driver with Hazmat, Tanker, Doubles, and Triples Endorsements, showcasing a proven track record of accomplishments in various roles.
Hi, I’m
Omar Essam
Pocatello
Summary
Overview
17
years of professional experience
Work History
Diamond Line Delivery Systems
LTL P&D Driver
10.2024 - 03.2025
Job overview
- Operate vehicles safely within DOT regulations that govern safe driving, hours of service, inspection, maintenance, and transportation of hazardous materials.
- Load and unload freight on trailers using a motorized forklift, pallet jack or manually in compliance with state and federal DOT guidelines. Use various loading techniques, such as loading tight or cross loading.
- Transport self and/or freight continuously throughout the service center on non-forgiving surfaces.
- Utilize Dock Yard Management System to consistently monitor freight shipment locations throughout the service center.
- Read and interpret shipping labels. Familiarity with, and in some cases ability to complete the various forms utilized in freight movement such as shipping orders, city stripping manifests, freight bills, overage/damage movement reports and exception forms.
- Hand load, rewrap or stack freight as necessary.
- Ensure the quality loading of all trailers.
- Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).
- Frequent contact with service center personnel.
- Collaborated with dispatchers to effectively manage daily schedules and prioritize deliveries based on urgency.
- Minimized delays by utilizing GPS navigation systems and staying updated on traffic conditions.
Old Dominion Freight Line
LTL Combo Truck Driver / Dock Worker
05.2024 - 10.2024
Job overview
- Load and unload freight on trailers using a motorized forklift, pallet jack or manually in compliance with state and federal DOT guidelines. Use various loading techniques, such as loading tight or cross loading.
- Transport self and/or freight continuously throughout the service center on non-forgiving surfaces.
- Utilize Dock Yard Management System to consistently monitor freight shipment locations throughout the service center.
- Read and interpret shipping labels. Familiarity with, and in some cases ability to complete the various forms utilized in freight movement such as shipping orders, city stripping manifests, freight bills, overage/damage movement reports and exception forms.
- Hand load, rewrap or stack freight.
- Insure the quality loading of all trailers.
- Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).
- Frequent contact with service center personnel; fast-pace and deadline oriented.
Western Transport
Long Haul Logistics and CDL Truck Driver
01.2024 - 05.2024
Job overview
- Driving long distances, often over state lines, and navigating traffic and inclement weather.
- Securing cargo for transport, using ropes, blocks, chains, or covers, and taking special precautions if transporting hazardous material.
- Inspecting the vehicle before and after each trip, and reporting serious mechanical problems.
- Maintaining a log of their working hours, following all federal and state regulations.
- Completing paperwork related to deliveries.
- Communicating with dispatchers and customers.
Department of Health and Welfare
Legal Action Specialist
01.2022 - 01.2024
Job overview
- Interview Parents and Caretakers of children to determine benefits eligibility.
- Establish and modify Child Support orders.
- Manage Child Support cases for the State.
- Successfully manage demanding workloads with a tight time-line.
- Decision maker for the State on how to proceed with Child Support cases.
- Work collaboratively with Attorneys for the State.
- Review and sign petitions prepared by Attorneys for the State.
- Mentor staff.
United States Postal Service
City Carrier Assistant
02.2020 - 01.2022
Job overview
- Case all classes of mail in sequence for delivery along an established route on foot or by vehicle.
- Demonstrate a fast-paced workflow and always paying attention to detail.
- Collect mail from satellite post office locations and collection boxes across the city.
- Required to work efficiently, accurately, and independently over the course of the entire day.
- Deliver mail timely and accurately to apartments, houses, and businesses.
- Organize the mail classes and load the mail vehicle at the start of the day in preparation for delivery.
- Responsible for care, track, return and sort undeliverable mail/change of address correspondence.
- Facilitate the use of technology to keep customers and management informed about packages and mail.
Cole Chevrolet
Sales Consultant / Finance Manager
09.2018 - 02.2020
Job overview
- Demonstrate vehicles and trucks features and benefits.
- Initiated the financing process and explored financing options.
- Helped customers get accustomed to their new vehicle.
- Coached customers how to use the systems in their vehicle.
Citibank
Members Billing Specialist
08.2017 - 09.2018
Job overview
- Handled inbound and outbound calls and went over billing with Citi card members.
- Verified points of contacts thoroughly.
- Performed collections on delinquent accounts.
Hewlett Packard Enterprise | HPE
Google Fiber Technical Support
03.2016 - 07.2017
Job overview
- Provided step by step troubleshooting and support to various technical issues.
- Received recognition regarding performance right out of training and becoming top ranked agent in Customer Satisfaction Surveys.
- 09/15 Relocated to Boise to attend Boise State University.
Virginia Transformers Corp
Sales Engineer
08.2014 - 07.2015
Job overview
- Managed operations in six states in the western region (AZ, CO, UT, NM, WY, and ID).
- Increased bookings by 30% and helped with the engineering process and design of projects acquired since overseeing the western region.
- Managed Virginia Transformers representatives in designated territory and helped coach a new representative in Colorado.
- Determined strategy, price levels and commercial terms.
- Identified customers' needs and designed formal and informal presentations.
- Communicated closely with other departments (i.e., design engineering, contracts specialists, operations, etc.) to ensure customers specifications are met.
- Provided feedback to the company on customer needs, competitors, technology, and other pertinent issues.
- Assisted sales managers in overall sales planning for assigned markets.
Nissan and Kia
Sales Consultant
01.2014 - 08.2014
Job overview
- Showcased my abilities during the month in which the store broke the all-time sales record of 125 cars sold in one month in 60 years.
- Demonstrated vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.
- Ensured timely follow up and maintained strong relationships with previous and prospective customers.
Applebee’s
Server
05.2012 - 12.2013
Job overview
- Communicated with team members to provide an exceptional dining experience.
- Delivered memorable experience for guests.
- Ensured that the guests were absolutely satisfied with food and service.
- 01/11 - 12/13 Relocated to Pocatello to attend Idaho State University Full Time - Earned Associate Degree, Information Technology Systems and Advanced Technical Certificate.
Qwest Communications
Senior Sales and Service Consultant
05.2008 - 11.2009
Job overview
- Received inbound calls from Qwest residential customers.
- Outperformed agents and topped the sales rankings charts throughout the entire company.
- Received invitation to two nation-wide top employee’s recognition and awards ceremonies.
- Perfected the customer experience by providing excellent service on every call.
- Met required sales objectives and exceeded by selling Qwest products and services.
- Consulted with customers to gather information and made recommendations for their communication and entertainment needs.
- Used various computer systems and screens simultaneously to process sales and service orders.
Education
Boise State UniversityBoise, ID
Bachelor of Applied Science from Business Bridge to Career
05.2021
University Overview
GPA: CUM GPA: 3.24, BSU GPA: 3.39
Idaho State UniversityPocatello, ID
Associate of Applied Science
12.2013
University Overview
Idaho State UniversityPocatello, ID
Advanced Technical Certificate from Information Technology Systems (Cisco)
12.2013
University Overview
Skills
- Defensive driving techniques
- Licensed commercial driver
- Advanced defensive driving
- Flexible schedule availability
Accomplishments
Accomplishments
- Maintained consistent and on-time delivery record with 98% of all orders arriving on time or ahead of schedule.
Salesman of the year.
Salesman of the year.
Showcased my abilities during the month in which the store broke the all-time sales record of 125 cars sold in one month in 60 years.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Elementary
German
Elementary
Timeline
LTL P&D Driver
Diamond Line Delivery Systems
10.2024 - 03.2025
LTL Combo Truck Driver / Dock Worker
Old Dominion Freight Line
05.2024 - 10.2024
Long Haul Logistics and CDL Truck Driver
Western Transport
01.2024 - 05.2024
Legal Action Specialist
Department of Health and Welfare
01.2022 - 01.2024
City Carrier Assistant
United States Postal Service
02.2020 - 01.2022
Sales Consultant / Finance Manager
Cole Chevrolet
09.2018 - 02.2020
Members Billing Specialist
Citibank
08.2017 - 09.2018
Google Fiber Technical Support
Hewlett Packard Enterprise | HPE
03.2016 - 07.2017
Sales Engineer
Virginia Transformers Corp
08.2014 - 07.2015
Sales Consultant
Nissan and Kia
01.2014 - 08.2014
Server
Applebee’s
05.2012 - 12.2013
Senior Sales and Service Consultant
Qwest Communications
05.2008 - 11.2009
Idaho State University
Associate of Applied Science
Idaho State University
Advanced Technical Certificate from Information Technology Systems (Cisco)
Boise State University
Bachelor of Applied Science from Business Bridge to Career
Certification
- CCIE - Cisco Certified Internetwork Expert
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipContract WorkPart TimeGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekWork from home optionFlexible work hoursSoftware
Microsoft Office
Adobe
AutoCAD
Windows
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Interests
Gaming
Music
Sports
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