Omar Farroukh
Hilliard,OH
Summary
Dynamic General Manager with a proven track record at Dominos Pizza Inc., excelling in operations management and team leadership. Enhanced service delivery through effective training programs and streamlined workflows, achieving significant sales growth. Skilled in problem resolution and employee development, fostering a motivated and high-performing team.
Overview
2013
2013
years of professional experience
Work History
General Manager
Dominos Pizza Inc.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Streamlined order processing workflows, improving turnaround times for customer deliveries.
- Maintained compliance with health and safety regulations, ensuring a safe working environment for employees and customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed employee schedules to align staffing with peak business hours, increasing service capacity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Crew Leader
Lock Smith Philadelphia
Philadelphia, PA
01.2010 - 01.2013
- Supervised daily operations, ensuring efficient workflow and quality service.
- Trained new crew members on food safety standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented process improvements, enhancing speed of service during peak hours.
- Monitored team performance, providing feedback to improve individual skills and cohesion.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Trained new crew members on tools, safety protocols, and efficient work practices.
- Monitored inventory levels of tools and supplies, facilitating seamless job execution.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Negotiated with suppliers to secure quality materials at cost-effective prices, impacting project profitability.
Supervisor
Philadelphia Taxicab Service
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained new drivers on best practices and company policies for optimal performance.
- Monitored and evaluated driver performance to enhance service quality and customer satisfaction.
- Coordinated schedules to maximize fleet efficiency and minimize wait times for customers.
- Resolved customer complaints effectively, fostering a positive relationship between drivers and passengers.
- Conducted regular inspections of vehicles to ensure maintenance standards were met consistently.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Driver
Uber Lyft Veho
- Transported passengers safely and efficiently to various destinations.
- Navigated using GPS systems to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and performed routine safety checks.
- Communicated effectively with passengers to enhance customer experience.
- Adapted quickly to changing traffic conditions and passenger needs.
- Monitored ride-sharing app for updates and responded promptly to requests.
- Collected feedback from passengers to improve service delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Education
Bachelor of Science -
Hebron University
West Bank Palestine Skills
Leadership and team building
- Multitasking and organization
- Equipment maintenance
- Proactive problem-solving
- Team management
- Employee management
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Relationship building
Motivation
Labor cost controls
Project management
Employee development
Facility management
Expense control
Business development
Loss prevention
Timeline
Crew Leader
Lock Smith Philadelphia
01.2010 - 01.2013
General Manager
Dominos Pizza Inc.
Supervisor
Philadelphia Taxicab Service
Driver
Uber Lyft Veho
Bachelor of Science -
Hebron University