Omar Figuigui
Austin,TX
Summary
Proven multi-lingual professional with a strong background in the food service industry, notably at Marrakech Express Tokyo. Skilled in Japanese Hospitality (Omotenashi), showcasing exceptional adaptability and customer service. Excelled in fostering customer loyalty. Demonstrates proficiency in kitchen equipment maintenance and a collaborative team spirit, ensuring operational excellence and compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Moroccan Couscous Food Truck Operator & Catering
Marrakech Express Tokyo (Self Employed)
05.2020 - 08.2024
- Greeted customers, answered menu questions and responded to complaints.
- Maintained high-quality food standards by consistently following recipes and cooking procedures.
- Conducted social media marketing campaigns to increase brand visibility and attract new customers.
- Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
- Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Food Service Worker
Falafel Brothers Tokyo
03.2018 - 04.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Sushi Chef Apprentice
Manten Sushi
03.2016 - 03.2018
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated appreciation for Japanese culinary traditions among local clientele, through carefully crafted dishes and educational efforts.
Rental Apartments Front Desk, Cafe & Bar
C.M.Phoenix Co., Ltd. 1/3rd Residence Cafe & Bar
06.2015 - 03.2016
- Handled special requests from customers thoughtfully, demonstrating flexibility within established guidelines.
- Assisted with inventory management to ensure adequate stock levels for bar operations.
- Mixed alcoholic and non-alcoholic drinks following standard recipes and procedures.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Guided visitors & tourists towards famous spots to visit around our locations around our locations in Tokyo, Japan.
Restaurant Hall Staff Member
WDI Co., Ltd. Bubba Gump Shrimp Toyosu Branch
02.2014 - 06.2015
- Regularly checked on guest satisfaction during dining experience, making necessary adjustments to exceed expectations and provide a memorable visit.
- Provided exceptional guest experiences through attentive listening and timely response to requests.
- Demonstrated adaptability by effectively covering various roles during periods of high demand or unexpected employee absences for uninterrupted service quality levels.
- Maintained a clean and organized working environment to facilitate efficient service delivery.
- Greeted customers and provided menus upon arrival to dining room.
Cleaning Office Building
Yamada Office Cleaning
06.2013 - 02.2014
- Supported sustainability initiatives by properly sorting recyclables and managing waste disposal.
- Improved office cleanliness by performing thorough daily and weekly cleaning tasks.
- Earned recognition for consistent punctuality, professional demeanor, and commitment to providing top-quality cleaning services.
- Enhanced building appearance by regularly washing windows, dusting surfaces, and vacuuming floors.
French Call Center
INTELCIA
09.2012 - 02.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Education
No Degree - Economic Science
Legal & Economic Sciences University of Casablanca
Casablanca, Morocco02.2012
High School Diploma -
El Manal School
Casablanca, Morocco06.2008
Skills
- Polyglot, Native French/ Arabic/ North African dialect, Advanced Japanese & English
- Japanese Hospitality trained (known as Omotenashi)
- Proactivity & Multitasking oriented
- Multi-language operating at high past environment to assist international customers demand
- Organized Skill
- Problem-Solving
- Adaptability and Flexibility
- Decision-Making
- Collaboration and Teamwork
- Attention to Detail Kitchen equipment operation and maintenance
Languages
French
Native or Bilingual
North African Dialect
Native or Bilingual
Arabic
Native or Bilingual
Japanese
Professional Working
English
Professional Working
Timeline
Moroccan Couscous Food Truck Operator & Catering
Marrakech Express Tokyo (Self Employed)
05.2020 - 08.2024
Food Service Worker
Falafel Brothers Tokyo
03.2018 - 04.2020
Sushi Chef Apprentice
Manten Sushi
03.2016 - 03.2018
Rental Apartments Front Desk, Cafe & Bar
C.M.Phoenix Co., Ltd. 1/3rd Residence Cafe & Bar
06.2015 - 03.2016
Restaurant Hall Staff Member
WDI Co., Ltd. Bubba Gump Shrimp Toyosu Branch
02.2014 - 06.2015
Cleaning Office Building
Yamada Office Cleaning
06.2013 - 02.2014
French Call Center
INTELCIA
09.2012 - 02.2013
No Degree - Economic Science
Legal & Economic Sciences University of Casablanca
High School Diploma -
El Manal School
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