OMAR FRANCISCO SOTO TIJERINA
Madison,USA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Great at Multi-tasking well-known for creating positive workplace culture and high-performing teams. Demonstrated product expertise, including competitive offerings, pricing and market positioning. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Have spent many years learning skills and abilities working with pluming, carpentry, paint, flooring, carpeting, drywall, lawn and some electronics such as light fixtures, light installations, kitchen hardware installations etc..
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Maintenance Supervisor
Valvoline Instant Oil Change
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Supported building maintenance tasks such as painting, repairing fixtures, or replacing light bulbs as needed.
- Support building maintenance team with water drains, lights, electronics, paint and fixtures to be repaired avoiding more costly third parties involved.
- In charge of keeping up with every day building maintenance duties like lawn work, fence work ect.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Demonstrated strong attention to detail when inspecting vehicles for potential maintenance issues or concerns that may require further attention.
- Increased overall shop productivity by assisting colleagues with additional tasks during peak service times.
- Assisted in the training of new employees, sharing expertise and best practices for successful oil change operations.
Manager/CEO
Good Spirits And Tobacco S.C.
02.2020 - 02.2025
- Founded performance- and merit-based evaluation system to assess staff performance
- Maintained P&L and shouldered corporate fiscal responsibility
- Created succession plans to provide continuity of operations during leadership transitions
- Initiated strategy to drive company growth and increase market share and profitability
- Established foundational processes for business operations
- Developed key operational initiatives to drive and maintain substantial business growth
- Identified new revenue generation opportunities to maximize bottom-line profitability
- Directed market expansions to propel business forward, meet changing customer needs
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance
- Analyzed industry trends and tracked competitor activities to inform decision making
- Payroll specialist
- Product Ordering, receiving, implementation of products
Line Cook Supervisor
Graft Madison
05.2019 - 02.2021
- Transported goods between warehouse locations according to shipment and storage needs
- Operated or tended automatic stacking, loading and packaging machines
- Prevented waste when transferring materials between transport containers and processing equipment
- Adjusted machinery and notified supervisors of malfunctions
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly
- Managed over 30 pull orders per day to keep everyone in the warehouse busy and not running out of materials
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
- Checked food temperature regularly to verify proper cooking and safety
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Served consistent portions following recipes and control standards
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
Forklift Operator
Great Big Pictures
03.2019 - 02.2020
- Used equipment such as forklifts and standup forklift, to process excess materials and support recycling efforts
- Drove equipment from one site to another to deliver tools and complete jobs
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
Bilingual Customer Service Representative
MTM, INC
02.2016 - 07.2019
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Provided verbal summaries of non-English documents for immediate use.
- Spoke with Spanish speaking customers to ensure they get the best service in their native language.
- Set up ambulance rides for both English and Spanish customers.
Line Cook
Rare Steak house
01.2016 - 05.2017
- Food Preparation, prepare simple and complex components of dishes, such as chopping vegetables or mixing sauces
- Portion ingredients and assemble and organize tools and ingredients for their workstation before their shift, and following recipes
Line Cook
Graze Madison
06.2015 - 02.2017
- Food Preparation, prepare simple and complex components of dishes
- Specialized in cooking Flat Top and main cook during brunch hours
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations
Line Cook
Avenue Club
08.2014 - 10.2015
- Food Preparation, prepare simple and complex components of dishes.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Meal Cooking, responsible for meal packaging and presentation, stocking inventory and supplies, and taking care of leftovers. While also consider guests' allergies when preparing orders, using different equipment for raw meat, and keeping stations clean while on service.
- Cleaning and Organizing: keeping the kitchen clean and orderly by sanitizing surfaces and work stations, ensure that food preparation and storage areas meet health and safety standards as well as maintain store tools and equipment clean.
- Work in an assembly line with other cooks or chefs, preparing parts of meals for others to assemble and plate.
- Clean, fryers, flat tops, grills, broilers, ovens and other cooking equipment every night when closing.
- Prep Work. cooking soups, butchering meat, or filleting fish for the night of service on a daily basis.
Education
High School Diploma -
Southwest Highschool
01.2014
Skills
- Operations Management
- Material handling
- Project Oversight
- Budgeting and Cost Control
- Organizational Leadership
- Workload Management
- Professional Attitude
- Team Player
- Valid Driver's License
- Pluming experience
- Painter experience
- Carpentry experience
- Carpeting and flooring experience
- Drywall installation and repair experience
- Upbeat Personality
- Calm and Professional Under Pressure
- Professional Appearance
- Self-Motivated
- Strong Problem-Solving Abilities
- Adapts to Changing Priorities
- Internal and External Communications
- Presentation Skills
- Fast learner / Adapter
- Problem-Solving
- Customer Service
- Sales and Upselling
- Strong Organizational and Multitasking Skills
Certification
- Licensed Safe Serve Certification (Bartending License), 04/2024, 04/2026
- Licensed Forklift Driver Certification, Expired
- Certified Automobile Senior Technician. 4/5/24/-5/5/27
Hobbies and Interests
- Snowboarding
- Exercising
- Riding Motorcycles
- Being Outdoors
Certified Senior Automobile Technician
Train employees with oil change procedures, work with cars hands on doing oil changes, transmission oil change, differentials, tire rotations, fuel system treatments AC services among other services.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager, Maintenance Supervisor
Valvoline Instant Oil Change
05.2024 - Current
Manager/CEO
Good Spirits And Tobacco S.C.
02.2020 - 02.2025
Line Cook Supervisor
Graft Madison
05.2019 - 02.2021
Forklift Operator
Great Big Pictures
03.2019 - 02.2020
Bilingual Customer Service Representative
MTM, INC
02.2016 - 07.2019
Line Cook
Rare Steak house
01.2016 - 05.2017
Line Cook
Graze Madison
06.2015 - 02.2017
Line Cook
Avenue Club
08.2014 - 10.2015
High School Diploma -
Southwest Highschool
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