Omar Gaiter
Alabaster,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Hendrick Automotive Group. Expert in leveraging problem-solving and organizational skills to exceed performance metrics, achieving significant improvements in delivery efficiency and customer retention. Excel in high-pressure environments, maintaining professionalism and a friendly attitude to drive positive outcomes. Diligent stocker/customer service worker with strong background in timely and accurate parts delivery & customer service skills. Successfully navigated diverse routes and maintained excellent customer relationships. Demonstrated ability to manage inventory and use navigation tools effectively.
Overview
7
7
years of professional experience
Work History
Parts Delivery Driver
Hendrick Automotive Group
06.2024 - Current
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Checked parts computer for stock items and initiated special orders.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
Customer Service Representative
Wells Fargo
02.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Sales Representative
Bath & Body Works
08.2017 - 07.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Education
High School Diploma - General
Thompson High School
Alabaster, AL05.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Parts Delivery Driver
Hendrick Automotive Group
06.2024 - Current
Customer Service Representative
Wells Fargo
02.2022 - 03.2024
Customer Service Sales Representative
Bath & Body Works
08.2017 - 07.2022
High School Diploma - General
Thompson High School
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