Omar Gaiters
Alabaster
Summary
Dedicated customer service specialist with a proven ability to prioritize and multi-task in a fast-paced working environment. I am a valuable team player that consistently contributes to the achievement of personal and business goals. I have been recognized for effectively handling escalated customer complaints and demonstrating a commitment to meeting company needs through consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges, always striving to enhance the organizational brand. I am eager to learn, grow, and thrive within a company.
Overview
7
7
years of professional experience
Work History
Parts Delivery Driver
Hendrick Automotive Group
06.2024 - Current
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Checked parts computer for stock items and initiated special orders.
- Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
- Delivered parts to customers in a timely manner.
Customer Service Representative
Wells Fargo
02.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Sales Representative
Bath & Body Works
08.2017 - 07.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Dispatcher
Andy Frain Security
05.2021 - 02.2022
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Skills
- Microsoft Excel proficiency
- Excellent customer service
- Technical support
- Verbal and written communication
- Microsoft Project
- Microsoft office usage
- Relationship building
- Software configuration
- System troubleshooting
Education and Training
High School Diploma | Thompson High School | May 2021
Timeline
Parts Delivery Driver
Hendrick Automotive Group
06.2024 - Current
Customer Service Representative
Wells Fargo
02.2022 - 03.2024
Dispatcher
Andy Frain Security
05.2021 - 02.2022
Customer Service Sales Representative
Bath & Body Works
08.2017 - 07.2022
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