Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Gomez

Tolleson,AZ

Summary

Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, and business goals. Excellent relationship building and critical thinking skills.

Overview

6
6
years of professional experience

Work History

USNS Central Flow Lead/Logistics Coordinator

Amazon (AZA3 Central Flow)
07.2023 - Current
  • Managing the workflow of outbound orders across multiple process paths and managing customer experience while communicating with site Operation Managers and Area Managers
  • Escalating any Customer Experience Risks, SLA failure risks or deviation from Standard Work to the Senior Manager or Operation Managers
  • Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC
  • Execute and develop shift plans based on FC operational requirements and adjust as variables change
  • Ability to grasp complex system settings for Single/Multi/NonCon/BOD shipment orders
  • Ability to understand details of outbound shift plans for multiple Fulfillment Centers (ICT2, SAT4, FTW5, and AMA1).

Inbound Process Assistant

Amazon (AZA4 AMXL)
10.2021 - 07.2023
  • Provided feedback on coaching opportunities for all Inbound dock and stow learning ambassadors
  • Manage all Inbound daily operations and support with problem solve independently
  • Ensure successful shift performance, through tracking, reporting and feedback on associate performance
  • Support the Area Manager and acting AM when needed
  • Improving space utilization for site overall through bin consolidation and ideal placement
  • Building and implementing new stow process in order to improve stow rates
  • Saw successful promotion of 5 direct reports into Process Assistants within a 6-month period.

Outbound Dock Team Lead/ Process Guide Team Lead

Amazon (GYR3 Fulfillment Center)
01.2021 - 10.2021
  • Supervises and coordinates team of associates with wall building
  • Training new associates on the Outbound dock on correct way to building stable walls inside the trailers
  • Inspects associates work performance after walls are built within the trailers for stability
  • Trained all new hire associates, outbound fluid dock area manager and process assistant.

Facilities Manager

Allied Universal Commercial Cleaning
10.2018 - 01.2021
  • Assigns janitorial work to employees, following material and work requirements
  • Inspects work performed to ensure conformance to specifications and established standards
  • Confers with staff to resolve production and personnel problems while overseeing up to 30 employees.

Education

Estrella Mountain Community College
Estrella, AZ
05.2018

Tolleson Union High School
Tolleson, AZ
05.2015

Skills

  • MS Office: Word, Excel, PowerPoint
  • Logistics Analysis
  • Warehouse Management
  • Problem-Solving
  • Decision-Making
  • Warehousing Processes
  • Operational Efficiency
  • Coaching and Mentoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

USNS Central Flow Lead/Logistics Coordinator

Amazon (AZA3 Central Flow)
07.2023 - Current

Inbound Process Assistant

Amazon (AZA4 AMXL)
10.2021 - 07.2023

Outbound Dock Team Lead/ Process Guide Team Lead

Amazon (GYR3 Fulfillment Center)
01.2021 - 10.2021

Facilities Manager

Allied Universal Commercial Cleaning
10.2018 - 01.2021

Estrella Mountain Community College

Tolleson Union High School

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Omar Gomez