Omar Gonzalez
North Brunswick,NJ
Summary
Experienced and results-driven Bilingual Client Success Manager Representative with over 5 years of expertise in order management, pricing administration, shipment coordination, and returns processing. Proven track record of collaborating cross-functionally to resolve complex issues, optimize workflows, and enhance customer satisfaction. Proficient in SAP, Salesforce CRM, WMS and skilled in improving operational efficiency. Fluent in both English and Spanish, committed to ensuring timely order fulfillment and building strong client relationships.
Overview
10
10
years of professional experience
Work History
Client Success Manager
STACI
08.2024 - Current
- Manage end-to-end customer order processes, ensuring orders are entered, filled, and shipped accurately and on time.
- Act as the main liaison between clients and internal teams, ensuring seamless communication.
- Monitor key logistics performance metrics, such as on-time deliveries, order accuracy, and inventory management.
- Provide clients daily/weekly performance reports and actionable insights to optimize their supply chain operations.
- Host weekly meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Conduct monthly business reviews to align logistics strategies with client goals.
Bilingual CSR
Saint-Gobain Adfors
05.2021 - 06.2024
- Processed customer orders and managed the transportation of goods across multiple logistics channels (air, sea, land) to meet customer expectations and deadline.
- Ensured completion of customs documents for international shipments.
- Collaborated with internal teams (warehouse, transportation, billing) to resolve complex issues, improve operational efficiency, and streamline order fulfillment processes.
- Ensured accuracy in pricing management, account maintenance, and shipment tracking.
- Improved customer satisfaction by addressing inquiries and concerns promptly.
Material Handler, Shipping & Receiving
Graphic Control
04.2019 - 05.2021
- Coordinated logistics for incoming and outgoing shipments, ensuring accurate inventory management and timely deliveries.
- Inspected materials for defects and damages, maintaining accurate inventory records.
- Operated forklifts and other heavy machinery.
- Optimized the flow of materials within the warehouse, increasing order fulfillment speed.
Supervisor, Freight Team
Home Depot
03.2015 - 04.2019
- Managed freight team, overseeing daily work activity to ensure duties were completed
- Trained, coached and developed associates and provided constructive feedback.
- Investigated discrepancies between inventory records and actual stock on hand.
- Protected business from unnecessary liability by carefully safety standards
Skills
- Order Management & Fulfillment
- Customer Service Excellence
- Bilingual Communication
- Return/Claim Processing
- SAP, Salesforce CRM, WMS, (Word/Excel)
- 3PL, Logistics, and Inventory Management
- Power BI
- Problem-Solving & Issue Resolution
- Cross-Functional Collaboration
Timeline
Client Success Manager
STACI
08.2024 - Current
Bilingual CSR
Saint-Gobain Adfors
05.2021 - 06.2024
Material Handler, Shipping & Receiving
Graphic Control
04.2019 - 05.2021
Supervisor, Freight Team
Home Depot
03.2015 - 04.2019
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