OMAR GONZALEZ
Tomball,TX
Summary
Dynamic and resourceful Police Dispatcher with proven success in coordinating multi-agency responses at Tomball Police Dept. Expert in data entry and active listening, I excel in high-pressure situations, ensuring effective resource allocation and public safety. Committed to fostering community engagement and enhancing emergency response through strategic information gathering and clear communication.
Overview
7
7
years of professional experience
Work History
Police Dispatcher
Tomball Police Dept
Tomball, TX
11.2023 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation, and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills, and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for the accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls, and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine the nature of problems and locations to direct the type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic, and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Participated in community outreach programs to educate the public on the proper usage of emergency services and non-emergency reporting options available within the department.
- Provided critical support during natural disasters, coordinating resources, and relaying vital information between agencies for efficient response efforts.
Cargo Specialists
US Army Reserves
Houston, TX
01.2018 - 07.2024
- Understood and followed oral and written directions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- As a Sergeant in the Army, I have led Soldiers.
- I have also placed their needs above my own.
- I have been deployed and have worked under stressful situations.
Shipping and Receiving Coordinator
Care Gear
Houston, TX
11.2020 - 06.2021
- Monitored supply levels for packaging materials, and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information, and updating logs of outgoing and incoming shipments.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders, determined at final inspection through a review of shipping instructions.
- Unpacked, examined, and routed incoming shipments, rejected damaged items, and recorded shortages.
- Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter, and improving workflow efficiency.
Sales Associate
Mcdougals Sewing Center
Houston, TX
03.2020 - 11.2020
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Warehouse Worker
Accent Wire
Tomball, TX
06.2018 - 12.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Klein High School
Spring, TX01.2019
Some College (No Degree) - History
Lone Star
Houston, TXSkills
- Negotiation
- Communication
- Tech Savvy
- Open-minded
- Leadership
- Customer service
- Analytical
- Critical thinking
- Time management
- Active listening
- Adaptability
- Resourcefulness
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Multi-line phone system
- Geographical expertise
- Call assessments
- Processing requests
- Caller engagement
References
- Jason Beckstead, 713-854-3369, jasonbbeckstead@gmail.com
- Patricia Oliver, ARA Army Reserve, 936-827-1066, patricia.r.oliver.civ@army.mil
- Brandon Huynh, 832-447-0208
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Police Dispatcher
Tomball Police Dept
11.2023 - Current
Shipping and Receiving Coordinator
Care Gear
11.2020 - 06.2021
Sales Associate
Mcdougals Sewing Center
03.2020 - 11.2020
Warehouse Worker
Accent Wire
06.2018 - 12.2019
Cargo Specialists
US Army Reserves
01.2018 - 07.2024
High School Diploma -
Klein High School
Some College (No Degree) - History
Lone Star
Similar Profiles
Daniel RodriguezDaniel Rodriguez
Certified 911 Public Safety Telecommunicator at Tomball Police DeptCertified 911 Public Safety Telecommunicator at Tomball Police Dept
STEVEN ANDERSSTEVEN ANDERS
Police Officer at Springfield Police Dept / Panama City Police DeptPolice Officer at Springfield Police Dept / Panama City Police Dept
Cody ThibertCody Thibert
Police Officer/Police Sergeant at Devils Lake Police Dept/Valley CIty Police DeptPolice Officer/Police Sergeant at Devils Lake Police Dept/Valley CIty Police Dept
Roger RamonesRoger Ramones
Water Meter Technician at Municipal District ServicesWater Meter Technician at Municipal District Services
Lavanya ChandrasekaranLavanya Chandrasekaran
Office Manager at Greater Houston Diabetes and EndocrinologyOffice Manager at Greater Houston Diabetes and Endocrinology