Omar Gonzáles
Austin,TX
Summary
Proven security and customer service expert from Stadium People, adept in ID verification and maintaining safety protocols. Leveraged pallet jack certification for efficient inventory management at HEB, enhancing customer satisfaction. Demonstrates strong collaboration skills and a commitment to professional development, significantly improving event safety and operational efficiency.
Overview
13
13
years of professional experience
Work History
Event Security Guard
Stadium People
09.2023 - Current
- Checked and verified photo identification prior to granting facility access.
- Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Increased attendee confidence in event safety through visible presence and proactive engagement with guests regarding their concerns or questions about security measures in place.
- Permitted entry with escort for approved persons into secure locations.
- Updated event organizers on the status of security operations, providing timely and accurate information to facilitate decisionmaking.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Participated in staff meetings, special events, and professional development activities.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
Produce Associate
Central Market HEB
08.2023 - Current
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Completed prep work on pre-packaged vegetables and fruits.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
Custodian
HEB Grocery Store
06.2022 - 08.2023
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Supported event setup and tear-down, contributing to successful school functions.
Curbside Shopper
HEB Grocery Store
04.2017 - 04.2022
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Informed customers of promotions to increase sales productivity and volume.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Produce Associate
HEB Grocery Store
09.2011 - 12.2014
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Completed prep work on pre-packaged vegetables and fruits.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Checked for outdated and overripe grocery items and removed from inventory.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Kept tidy and organized area to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Blocked produce and culled damaged or spoiled pieces.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
Education
High School Diploma -
Belton High School
Belton, TX06.2011
Skills
ID/ Ticket Verification
Pallet Jack Certification
Custodian Cleaning Chemical Safety
Languages
Spanish
Native or Bilingual
Timeline
Event Security Guard
Stadium People
09.2023 - Current
Produce Associate
Central Market HEB
08.2023 - Current
Custodian
HEB Grocery Store
06.2022 - 08.2023
Curbside Shopper
HEB Grocery Store
04.2017 - 04.2022
Produce Associate
HEB Grocery Store
09.2011 - 12.2014
High School Diploma -
Belton High School
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