Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Omar Guevara

Palatka,FL

Summary

Dear Hiring Professional: Please consider this letter of introduction as an expression of my interest in exploring career opportunities with your organization. My resume is enclosed for your review and consideration. Dedicated and self-motivated professional with experience and performance in Information Technology. Highly proficient in navigating and executing projects associated with Information Technology, Clinical Informatics, and Telecommunications. Experienced in various aspects of Information Technology subdivisions to include identifying, developing, implementing, and maintaining processes to create a positively impact for the proper business function, ensure compliance with all rules and regulations, and establish mutually beneficial relationships with diverse and multicultural groups of people. A professional with a high level of interpersonal and communication skill, and self-motivation. I am capable of working independently or as a cooperative team member, and adapt well to new situations with a willingness and desire to continuously learn more. Professional demeanor, positive self-image, and attitude; guided by integrity, loyalty, and the highest moral and ethical principles. I would appreciate the opportunity to personally expand upon my background, as well as learn about your need and requirements. I am confident that my enthusiasm, achievements, and leadership skill will be of value to your organization. Thank you for your attention. Seasoned Information Technology Manager with strong background in leading technical teams, managing IT infrastructure, and aligning technology solutions with business objectives. Demonstrate robust leadership skills, strategic planning abilities, and proficiency in project management. Known for improving operational efficiency by implementing advanced technology solutions. Proven ability to influence stakeholders and effectively manage resources.

Overview

16
16
years of professional experience

Work History

Information Technology Director

HCA EFDV West Palm Beach Hospital
West Palm Beach, FL
10.2023 - Current
  • Develop Facility IT&S capital & operating budgets aligned with budget directives
  • Establish, communicate, monitors, manage and ensure compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)
  • Coordinate the assignment of resources to IT&S projects, operations, & incidents
  • Align & monitor the assignment of resources and related financial allocations to Facility programs
  • Develop plans for the Facility technical environment with Division technical leaders
  • Identify and coordinate resolution of IT issues at the Facility
  • Coordinate on-site management of Facility hardware & software
  • Promote & coordinate the management of compliance issues & projects
  • Manage information security aspects for the Facility
  • Develop, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy
  • Assist in development of Division and Corporate 3-yr IT strategic plans
  • Build positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
  • Represent IT&S on appropriate business committees
  • Own the facilitation of multi-way communication with key constituents on IT&S matters
  • Communicate successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO
  • Cascade all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
  • Promote sharing of information through documentation and distribution of best demonstrated practices
  • Plan & manage select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader
  • Manage, monitor & execute the Facility’s portfolio of projects
  • Coordinate and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
  • Understand the implications of technology solutions to Facility workflow & operations & communicate to key stakeholders
  • Identify process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action
  • Participate in Enterprise, Division, & Facility process improvement initiatives
  • Educate key constituencies regarding IT governance processes & practices
  • Support mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
  • Recruit, manages, lead, develop & retain IT&S staff in Facility, in alignment with Division organization structure & practices
  • Adhere to the Code of Conduct and Mission and Value Statements
  • Assist with other duties as assigned

Information Technology Director

HCA NFDV Putnam Hospital
01.2022 - 10.2023
  • Develop Facility IT&S capital & operating budgets aligned with budget directives
  • Establish, communicate, monitors, manage and ensure compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)
  • Coordinate the assignment of resources to IT&S projects, operations, & incidents
  • Align & monitor the assignment of resources and related financial allocations to Facility programs
  • Develop plans for the Facility technical environment with Division technical leaders
  • Identify and coordinate resolution of IT issues at the Facility
  • Coordinate on-site management of Facility hardware & software
  • Promote & coordinate the management of compliance issues & projects
  • Manage information security aspects for the Facility
  • Develop, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy
  • Assist in development of Division and Corporate 3-yr IT strategic plans
  • Build positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
  • Represent IT&S on appropriate business committees
  • Own the facilitation of multi-way communication with key constituents on IT&S matters
  • Communicate successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO
  • Cascade all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
  • Promote sharing of information through documentation and distribution of best demonstrated practices
  • Plan & manage select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader
  • Manage, monitor & execute the Facility’s portfolio of projects
  • Coordinate and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
  • Understand the implications of technology solutions to Facility workflow & operations & communicate to key stakeholders
  • Identify process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action
  • Participate in Enterprise, Division, & Facility process improvement initiatives
  • Educate key constituencies regarding IT governance processes & practices
  • Support mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
  • Recruit, manages, lead, develop & retain IT&S staff in Facility, in alignment with Division organization structure & practices
  • Adhere to the Code of Conduct and Mission and Value Statements
  • Assist with other duties as assigned

EHR Clinical Analyst

HCA CWTD Las Palmas / Del Sol Hospitals
El Paso, TX
01.2020 - 02.2022
  • Assist Doctors, Management staff, Hospital employees and Remote Offices with MEDITECH issues
  • Assist Doctors, and staff with onboarding
  • Work with Local Ambulatory IS, Tech Support, Medical Records, and Hospital Management teams to setup computers, and install applications like; Meditech
  • Troubleshoot applications, and system issues regarding updates, security, software, and hardware
  • Meet with Management to resolve Technology, Applications, and Functionality issues
  • Applied medical subject matter knowledge to improve IT systems and functions
  • Worked closely with subject matter experts to develop solutions and improvements for clinical systems
  • Developed and updated health information systems and interfaces
  • Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability
  • Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows
  • Served as liaison between end-users and health IT team
  • Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes
  • Led, facilitated and attended focus groups and meetings to strategize workflow issues
  • Assisted in optimizing health information systems throughout company by demonstrating advanced knowledge of clinical processes and supporting technology
  • Provided guidance in development, implementation and maintenance of company clinical information system
  • Liaised between providers and IT team to inform management and facilitate project completion
  • Provided guidance for cross-departmental clinical improvements
  • Operated computer-based systems to retrieve and store information and records

Physician Analyst

NTTDATA
El Paso, TX
08.2017 - 01.2020
  • Assist Doctors, and staff with onboarding
  • Work with Local Ambulatory IS, Tech Support, PACS, Medical Records, IMPACT, and Hospital Management teams to setup computers, and install applications like; EMR, Cerner, PACS, CPACS, HPF, and Dragon speak
  • Meet with Management to resolve Technology, Applications, and Functionality issues
  • Resolved diverse range of technical issues across multiple systems and applications for customers across various time zones
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Used ticketing systems to manage and process support actions and requests
  • Managed high levels of call flow and responded to technical support needs
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Ethernet
  • Configured hardware and granted system permissions to new employees
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Documented support interactions for future reference
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Translated complex technical issues into digestible language for non-technical users
  • Provided documentation on troubleshooting of technical processes to support desk staff
  • Monitored systems in operation and quickly troubleshot errors
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues

Director of Information Technology

City of Socorro
Socorro, TX
09.2013 - 07.2017
  • Managed the City of Socorro Network, and Technology infrastructures
  • Contracted services with AT&T, Verizon, Presidio Networked Solutions, Dell, HP, and Cisco
  • Implemented a Biometric Clock System for employees, which interfaced with the Accounting Department software for Payroll
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals
  • Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system
  • Deployed, monitored and maintained system installation, upgrades and network integration
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth
  • Coordinated projects, defined scope, and managed milestones
  • Oversaw development and implementation of improvements to support and network operations
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions

Sr. IT Specialist

Texas Tech Health Sciences Center
El Paso, TX
03.2009 - 08.2013
  • Assist Doctors with EMR, Cerner, PACS, CPACS, HPF, EMR, and Dragon speak applications
  • Assist staff, students, and Doctors with technical issues regarding computers, laptops, I-pads, smart phones, printers, and scanners
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
  • Performed tests of functionality, security and performance of different workstations and devices
  • Set up network profiles, security permissions and file sharing systems
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues
  • Used ticketing systems to manage and process support actions and requests
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment
  • Trained end-users on Microsoft Office and Clinical software use, functionality and application to Business problems
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience
  • Prepared reports by collecting, analyzing and summarizing information
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as EHR and Cerner
  • Communicated regularly with customers concerning data exchange and technology integration
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution

Education

Bachelor of Science - Information Technology/ Telecommunications

University of Phoenix
06-2013

Skills

  • Networking
  • Telecommunications
  • IT Policies
  • Active Directory
  • Remote Assistance
  • Servers
  • Hardware
  • Software
  • Application Support
  • Medical Onboarding
  • Microsoft Office Suite
  • Industry Specific Software
  • Team Meetings
  • Online Content Development
  • Technical Specifications
  • User Training
  • Clinical Team Collaboration
  • User Experience
  • Computer Software
  • Electronic Medical Record (EMR) System

Accomplishments

  • Achieved the implementation of a new network for the City of Socorro public departments by introducing fiber optics, Hardware, and Software infrastructure to provide a faster, more secure, and reliable service for employees and customers.
  • Collaborated with team of City Managers, and vendors in the development of network, software, and hardware implementation.
  • Contributed to the implementation of Meditech Expanse for HCA Putnam and West Palm Beach Hospitals in Florida Division.

Languages

Spanish
Full Professional

Timeline

Information Technology Director

HCA EFDV West Palm Beach Hospital
10.2023 - Current

Information Technology Director

HCA NFDV Putnam Hospital
01.2022 - 10.2023

EHR Clinical Analyst

HCA CWTD Las Palmas / Del Sol Hospitals
01.2020 - 02.2022

Physician Analyst

NTTDATA
08.2017 - 01.2020

Director of Information Technology

City of Socorro
09.2013 - 07.2017

Sr. IT Specialist

Texas Tech Health Sciences Center
03.2009 - 08.2013

Bachelor of Science - Information Technology/ Telecommunications

University of Phoenix
Omar Guevara