Omar Gutierrez
San Diego,CA
Summary
Talented Front Desk Leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Courtyard By Marriot San Diego Old Town
Dolphin Hotel Management
01.2023 - Current
- Enhanced guest satisfaction by providing timely and efficient turn down services.
- Maintained a clean and welcoming environment for guests by performing thorough room cleaning tasks.
- Contributed to the hotel''s reputation for exceptional service by attending to guest needs and requests promptly.
- Ensured proper room set-up for arriving guests with attention to detail and adherence to hotel standards.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Associate of Arts - Business
San Diego Mesa College
San Diego, CA05.2025
High School Diploma -
Mater Dei Catholic High School
San Diego 06.2022
Skills
- Attention to detail
- Maintaining cleanliness
- Organizational skills
- Stress management
- Time management
- Active listening
- Multitasking
- Guest relations
Baseball
Oversee a baseball team during my free time.
Dog Enthusiast
On my days off, I enjoy spending time with my husky, Koda, going on walks and treks to help us both unwind.
Languages
Spanish
Full Professional
Timeline
Courtyard By Marriot San Diego Old Town
Dolphin Hotel Management
01.2023 - Current
Associate of Arts - Business
San Diego Mesa College
High School Diploma -
Mater Dei Catholic High School
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