Omar Gutierrez
El Paso,TX
Summary
- Personable and dedicated professional with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Proven skills in interpreting conversations and translating documents between English and Spanish. High-energy customer service Rep with 17 years of related experience and desire to positively impact service for all customers. Solid administrative background combined with self-motivated nature.
- Reliable driving experience, I was a driver for my fathers company, East Side carpentry. Even though not employed by him, I still helped in the family business. I drove box trucks, pick up trucks, and vans. I assisted with loading and unloading heavy machinery, furniture, & cabinets. I worked thoroughly coordinating driver schedules and maintaining delivery and installation efficiency. Successfully managed route planning and driver assignments, ensuring timely deliveries and high customer satisfaction. Demonstrated organizational skills and effective communication with drivers and clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Verizon Wireless Corporation
El Paso, TX
10.2006 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Translated customer and internal documents to facilitate actions and resolutions.
- Audited customer account information to identify issues and develop solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
Spanish Bilingual FEMA Assistance Contact Rep
GDiT
El Paso, TX
05.2024 - 07.2024
- Responded to disaster victims inquiries, providing accurate information and resolving issues efficiently.
- Managed account updates, ensuring data integrity within FEMA management systems.
- Collaborated with cross-functional teams to expedite government assistance.
- Responded to disaster victims, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered prompt assistance to prioritize disaster victims needs.
Customer Sales Representative
Charter Spectrum
El Paso, TX
07.2024 - 04.2025
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Assisted customers in selecting suitable products based on needs.
- Developed strong client relationships through effective communication strategies.
- Maintained accurate records of customer orders, payments, and preferences.
- Answered inquiries regarding product features, availability, and pricing efficiently.
- Negotiated contracts with customers to secure profitable agreements for company.
- Attended weekly team meetings to address project developments and challenges.
- Followed up with existing customers to strengthen ongoing relationships.
Insurance Customer Service Representative
Sentry
El Paso, TX
10.2025 - 01.2026
- Delivered exceptional customer support by resolving inquiries and claims efficiently.
- Processed policy changes and renewals accurately, ensuring compliance with regulatory requirements.
- Collaborated with underwriters to assess risk and provide tailored insurance solutions.
- Managed high-volume call queues effectively while maintaining quality of service standards.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Emergency Dispatcher
The Town of Vail
Vail, CO
02.2026 - 06.2026
- Coordinated emergency response efforts by dispatching personnel to various incidents, ensuring timely intervention.
- Utilized advanced communication systems to relay critical information between first responders and command centers.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
Education
Some College (No Degree) - Counseling Psychology
El Paso Community College
El Paso, TXHigh School Diploma -
Mountain View High School
El Paso, TX05-1996
Skills
- Sales Promotion
- Payment Collection
- Caller Assistance
- Customer Support
- Call Management
- Document Translation
- Refund Processing
- Spanish Translation
- Issue Research
- Payment Processing
- Service Recommendations
- Database Management
- Account Management
- Problem-Solving
- Strong interpersonal skills
- Eligibility Determination
- Upselling strategies
- Call Center Operations
- Complaint resolution
- Customer needs assessment
- Customer engagement
- Account management
- Data entry proficiency
- Telesales
- Service vehicle maintenance
- Vehicle maintenance and repair
- Vehicle maintenance awareness
- Vehicle maintenance scheduling
- Company vehicle maintenance
- Basic vehicle maintenance
- Vehicle maintenance audits
- Vehicle maintenance and inspection
Accomplishments
- Highest Revenue Generated Award 5x
- Team Captain 10x
- Attendance MVP 8x
- Team Lead 2 Years
Affiliations
- Meditation
- Reading
- Sports Fan
Certification
- Registered Medical Assistant (RMA)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Interests
- Cooking
- Woodworking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Reading
- Auto Repair/Restoration
- Music
- DIY and Home Improvement
- Playing Sports
Timeline
Emergency Dispatcher
The Town of Vail
02.2026 - 06.2026
Insurance Customer Service Representative
Sentry
10.2025 - 01.2026
Customer Sales Representative
Charter Spectrum
07.2024 - 04.2025
Spanish Bilingual FEMA Assistance Contact Rep
GDiT
05.2024 - 07.2024
Bilingual Customer Service Representative
Verizon Wireless Corporation
10.2006 - 08.2023
High School Diploma -
Mountain View High School
Some College (No Degree) - Counseling Psychology
El Paso Community College
References
References available upon request.
Education and Training
I became a medical assistant at the age of 22. I learned phlebotomy, the basics for first aid, cpr.
While helping my fathers business I learned to work with wood working machinery and tools.
I learned the maintenance of vehicles for the business. I drove box trucks, pick up trucks and vans.
I was in charge of checking tires, tire pressure, fluids, oil on all vehicles. These vehicles ranged from box trucks, pick up trucks and vans.
I trained with NENA emergency dispatch modules, which included ethics training, stress training, active listening, and mental health training.