Omar Gutierrez
El Paso
Summary
- Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Proven skills in interpreting conversations and translating documents between english and spanish. High-energy customer service Rep with 17 years of related experience and desire to positively impact service for all customers. Solid administrative background combined with self-motivated nature.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Verizon Wireless Corporation
10.2006 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Translated customer and internal documents to facilitate actions and resolutions.
- Audited customer account information to identify issues and develop solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Consulted with customers regarding needs and addressed concerns.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
Spanish Bilingual FEMA Assistance Contact Rep
GDiT
05.2024 - 07.2024
- Responded to disaster victims inquiries, providing accurate information and resolving issues efficiently.
- Managed account updates, ensuring data integrity within FEMA management systems.
- Collaborated with cross-functional teams to expedite government assistance.
- Responded to disaster victims, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered prompt assistance to prioritize disaster victims needs.
Customer Sales Representative
Charter Spectrum
07.2024 - 04.2025
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Assisted customers in selecting suitable products based on needs.
- Developed strong client relationships through effective communication strategies.
- Maintained accurate records of customer orders, payments, and preferences.
- Answered inquiries regarding product features, availability, and pricing efficiently.
- Negotiated contracts with customers to secure profitable agreements for company.
- Attended weekly team meetings to address project developments and challenges.
- Followed up with existing customers to strengthen ongoing relationships.
Education
Some College (No Degree) - Counseling Psychology
El Paso Community College
El Paso, TXHigh School Diploma -
Mountain View High School
El Paso, TX05-1996
Skills
- Sales Promotion
- Payment Collection
- Caller Assistance
- Customer Support
- Call Management
- Document Translation
- Refund Processing
- Spanish Translation
- Issue Research
- Payment Processing
- Service Recommendations
- Database Management
- Account Management
- Problem-Solving
- Strong interpersonal skills
- Eligibility Determination
- Upselling strategies
- Call Center Operations
- Complaint resolution
- Customer needs assessment
- Customer engagement
- Account management
- Data entry proficiency
- Telesales
Accomplishments
- Highest Revenue Generated Award 5x
- Team Captain 10x
- Attendance MVP 8x
- Team Lead 2 Years
Affiliations
- Meditation
- Reading
- Sports Fan
- Working out
- Hiking
Certification
- Registered Medical Assistant (RMA)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Interests
- Cooking
- Woodworking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Strategy Games
- Reading
- Auto Repair/Restoration
- Music
- DIY and Home Improvement
- Playing Sports
Timeline
Customer Sales Representative
Charter Spectrum
07.2024 - 04.2025
Spanish Bilingual FEMA Assistance Contact Rep
GDiT
05.2024 - 07.2024
Bilingual Customer Service Representative
Verizon Wireless Corporation
10.2006 - 08.2023
High School Diploma -
Mountain View High School
Some College (No Degree) - Counseling Psychology
El Paso Community College
References
References available upon request.
Education and Training
other,other
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