Omar Guzman
El Paso,TX
Summary
Dedicated to clients with more than 20 years in retail under customer service. Possessing second-to-none commitment to customer retention. Dedicated service team member with unwavering commitments to accomplish et goals. Known for developing productive relationships, resolving complex issues and winning loyalty. Remains calm and level-headed when faced with distressed passengers while from a diverse background making operational and procedural improvements.
Overview
28
28
years of professional experience
Work History
Independent Construction Contractor
Self Employed Services
El Paso, TX
10.2020 - Current
- Performed on-site inspections of construction projects to ensure compliance with safety regulations and quality standards.
- Coordinated the delivery of materials to job sites in a cost-effective manner.
- Developed and maintained positive relationships with subcontractors and suppliers to ensure timely completion of projects.
- Created detailed budgets for each project based on estimated costs and timelines.
- Coordinated phases of construction projects from inception to completion.
Pharmacy Associate
Advant-Edge Pharmacy
El Paso, TX
10.2021 - 10.2022
- Provided customer service to patients in a courteous and professional manner.
- Adhered to all state regulations related to the sale of drugs and controlled substances.
- Greeted customers upon arrival in the pharmacy area providing friendly service.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Promptly assisted customers by locating items within store, improving retention and building lasting relationships with patrons.
- Increased customer satisfaction 100% by assisting customers with locating products in pharmacy.
- Restocked shelves and prepared expired drugs for return.
Retail Merchandiser
Hallmark Cards, LLC
El Paso
01.2018 - 03.2020
- Developed and implemented innovative merchandising strategies to maximize sales.
- Organized product displays in accordance with corporate guidelines.
- Assisted customers in selecting appropriate merchandise for their needs.
- Maintained accurate inventory records of all stock items.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Inspected stores regularly for proper stocking and display of products.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Displayed promotional material such as signs and banners.
- Used company provided mobile technology to perform basic job functions.
Pharmacist and Manager Assistant, Certified Technician, Cashier
Savon/Heritage/Rite Aid Big Kmart
El Paso, TX
01.1996 - 11.2013
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Ordered, labeled, compounded and dispensed prescribed medications.
- Performed administrative duties such as updating patient information or submitting insurance claims forms.
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Organized inventory control systems to maintain adequate stock levels for all products carried by the pharmacy.
- Reconstituted powdered antibiotics for intravenous administration according to established protocols.
- Prepared sterile solutions for direct IV administration using aseptic techniques.
- Verified third party reimbursement eligibility through automated systems.
- Compounded, packaged, labeled and dispensed medications.
- Dispensed drugs in hospital environments.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Maintained compliance with state and federal drug laws.
Education
Bachelors in Business Management -
University of Phoenix
PTCB Certified -
Licensed Pharmacy Technician -
High School Diploma -
Montwood High
Skills
- Team Oriented
- Customer Service
- Verbal/Written Communications
- Proficient with Computers and Various Programs
- Data Entry or Documentation
- Mathematical
- Reasoning
- Bilingual
- Cash Operator
- Associate Training
- Quality Control
- Schedule Management
- Scheduling and Planning
- Customer Needs Assessment
- Promotional support
- Upselling
- Teamwork and Collaboration
- Outgoing Personality
- Product Promotions
- Problem-solving skills
- Exceptional customer service
- Professional Demeanor
- Relationship selling
- Relationship Building
- Listening Skills
- Energetic self-starter
- Verbal/written communication
- Sales Forecasting
- Written and oral communication skills
- Positive and professional
- Cold-calling
- Building rapport
- Sales Strategies
- Retail Store Operations
Languages
English
Full Professional
Spanish
Limited
Timeline
Pharmacy Associate
Advant-Edge Pharmacy
10.2021 - 10.2022
Independent Construction Contractor
Self Employed Services
10.2020 - Current
Retail Merchandiser
Hallmark Cards, LLC
01.2018 - 03.2020
Pharmacist and Manager Assistant, Certified Technician, Cashier
Savon/Heritage/Rite Aid Big Kmart
01.1996 - 11.2013
Bachelors in Business Management -
University of Phoenix
PTCB Certified -
Licensed Pharmacy Technician -
High School Diploma -
Montwood High
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