Omar Hashem
Tampa,FL
Summary
Strategic manager known for high productivity and efficient task completion. Skilled in team motivation, strategic planning, and conflict resolution, ensuring smooth operations and project success. Excel in communication, adaptability, and problem-solving to lead teams effectively towards achieving goals.
Overview
3
3
years of professional experience
Work History
RH Leader
Restoration Hardware
11.2023 - 09.2025
- I coached, mentored, and developed direct reports to optimize their performance. I strategically oversaw daily workflows and deliverables across all functions, ensuring smooth operations. Pro-actively resolving shortages, overages, delays, and product mishaps on both operational and client levels.
- Oversaw team operations to enhance workflow efficiency and meet production targets.
- Mentored junior staff, providing training on best practices and company standards.
- Implemented process improvements that streamlined daily tasks and increased productivity.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Resolved operational challenges through strategic problem-solving and effective decision-making processes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Developed and maintained strong relationships with key stakeholders to support business strategies.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
RH Project Leader
Restoration Hardware
11.2022 - 11.2023
- Responsible for P&L management, including analysis and reporting, I ensured that home delivery experiences reflected the luxury service clients expected. Performance of home delivery and logistics vendors is closely monitored against key metrics such as cost, service, and quality. Made decisive, thoughtful, and action-oriented decisions in a fast-paced environment. Escalated customer service issues are addressed promptly and thoroughly to ensure satisfaction.
- Led large-scope projects with site and regional impact. Collaborated with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, HR to develop plans efficiently to meet business objectives.
- Utilized route management software to schedule, coordinate and dispatch deliveries, pickups, exchanges across the Tri-State area while managing a high volume of email/phone traffic to coordinate resources.
- A total of $313M in sold revenue out of my site only (largest in the entire network across USA and Europe).
- Developed and implemented process improvements to enhance operational efficiency and quality.
- Coordinated project timelines, resources, and budgets to ensure successful completion of initiatives.
- Achieved project success by efficiently allocating resources and managing schedules.
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
Skills
- Conflict resolution
- Project management
- Collaborative leadership
- Coaching and mentoring
- Relationship building
- Visionary thinking
- Quality assurance controls
- Verbal and written communication
- Decision-making
- Customer service
- Safety protocols
- Microsoft Experience
- Inventory control
- Financial acumen
- Strategic planning
- Motivating teams
- Process improvement
- Equipment troubleshooting
- Recruitment and hiring
- Team leadership
- Attention to detail
- Goal oriented
- Operations management
- Processes and procedures
- Project planning
- Business administration
- Data analytics
- Inventory oversight
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
RH Leader
Restoration Hardware
11.2023 - 09.2025
RH Project Leader
Restoration Hardware
11.2022 - 11.2023
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