Omar Hasni
Madison,WI
Overview
13
13
years of professional experience
Work History
Field Service Technician
Aires Technology
06.2024 - 12.2024
- Installed, configured, and upgraded hardware and software for gaming systems, servers, and Point-of-Sale (POS) systems, ensuring optimal functionality.
- Delivered 24/7 Level II technical support for casino gaming systems, providing maintenance, troubleshooting, and exceptional customer service to minimize downtime.
- Conducted routine maintenance, testing, and troubleshooting of network configurations and software, documenting results and recommending improvements for live network deployments.
- Assisted with software and theme upgrades during installations, delivering hands-on training to customers to maximize system efficiency.
- Maintained internal ticketing systems by accurately documenting issues and resolutions, ensuring efficient workflows and knowledge sharing.
- Diagnosed and repaired hydraulic, mechanical, and electrical systems to maintain operational efficiency and reduce service interruptions.
- Supported networking and technical operations while adhering to safety protocols and ensuring the secure handling of sensitive data.
- Completed detailed work orders, timesheets, expense reports, and licensing applications with accuracy and timeliness.
- Built and maintained strong customer relationships through effective communication, professionalism, and responsive service.
- Operated hand tools and power equipment safely and in accordance with company policies to complete installations and repairs.
- Collaborated in a fast-paced, team-oriented environment with flexibility to accommodate extended hours, weekends, and holidays.
IT Help Desk Technician/System Administrator
Boumatic
01.2022 - 02.2024
- Delivered comprehensive desktop support to end-users through remote and on-site sessions, ensuring swift issue resolution and minimizing downtime.
- Provided expert-level technical assistance for Microsoft technologies, including Windows OS and Office 365 applications.
- Configured, deployed, and built new desktop and laptop systems, adhering to company standards and best practices.
- Maintained meticulous documentation of incidents, resolution steps, and system configurations to support knowledge sharing and process improvements.
- Managed and prioritized support tickets, consistently meeting or exceeding service-level agreements (SLAs).
- Troubleshot software, hardware, and network-related issues, leveraging analytical skills to identify root causes and implement effective solutions.
- Administered user accounts, permissions, and security policies, ensuring adherence to organizational protocols.
- Conducted routine system updates, maintenance tasks, and system configurations to optimize performance and security.
- Participated in threat hunting and detection initiatives, utilizing investigative and analytical techniques to identify and mitigate potential risks.
- Assisted in fraud detection efforts, leveraging technical tools and methodologies to identify suspicious activities.
- Consistently delivered exceptional customer service, fostering trust and maintaining positive relationships with stakeholders.
Surveillance Agent
Ho-Chunk Casino
01.2019 - 01.2022
- Observed and monitored a 1000+ surveillance camera system to identify and report suspicious activity.
- Assisted in reducing theft and fraud by diligently observing gaming areas and reporting irregularities.
- Increased operational efficiency with the proficient use of surveillance equipment, logging incidents for further investigation.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Improved internal communication by actively participating in team meetings and sharing pertinent information regarding potential threats or vulnerabilities.
- Monitored security cameras for improper actions by patrons and dealers.
Co-Owner, Technician
TechRepairs
01.2012 - 01.2016
- Co-owned a profitable computer and electronics repair business offering hardware and software support, troubleshooting, installation, repairs, and upgrade services to commercial and individual clients
- Oversaw and executed all technical services, managed staff, provided customer service, and conducted sales
- Serviced PCs, Mac, iPads, Android tablets, iPhones, and Android phones
Education
Bachelor of Science - Cybersecurity
Champlain College
05-2025
Associate of Science - Criminal Justice
Madison Area Technical College
Madison, WI2022
Skills
- Experience with Active Directory,
- Group Policy,Exchange/O365/ Azure
- Understanding of Network Protocols including TCP/IP, DNS, SMTP, SNMP, HTTP, HTTPS,
- Server Administration
- Endpoint
- VPN Configuration
- User Credential Management
- Software Upgrades
- Customer service Installation and maintenance
- Equipment Repair
Timeline
Field Service Technician
Aires Technology
06.2024 - 12.2024
IT Help Desk Technician/System Administrator
Boumatic
01.2022 - 02.2024
Surveillance Agent
Ho-Chunk Casino
01.2019 - 01.2022
Co-Owner, Technician
TechRepairs
01.2012 - 01.2016
Bachelor of Science - Cybersecurity
Champlain College
Associate of Science - Criminal Justice
Madison Area Technical College
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