Versatile professional with a strong background in operations, logistics, technology and financial analysis across healthcare and high-demand service environments. Experienced in budgeting, reporting, cost allocation, and process optimization. Skilled in cross-functional collaboration, data-driven decision-making, and improving organizational efficiency through technology and strategic planning.
Overview
6
6
years of professional experience
Work History
Financial Analyst
Freedom Healthcare and Senior Services
Louisville, KY
08.2024 - Current
Prepared comprehensive financial reports, including forecasts, budget-to-actual comparisons, and grant fund summaries, supporting executive decision-making and compliance with funding requirements.
Led the annual budgeting process for five healthcare programs, managing a combined operating budget of $12M, resulting in a 9% reduction in unnecessary spending through improved forecasting accuracy.
Partnered with department heads to restructure financial reporting tools in Excel, cutting report preparation time by 40% and improving data accuracy for quarterly reviews.
Streamlined cost allocation methods in compliance with federal and state guidelines, recovering over $850K in indirect costs through improved rate-setting and expense tracking.
Fleet Manager
GTL Express
Louisville, KY
08.2022 - 04.2024
Manage and Oversee a fleet of 100 vehicles, ensuring compliance with safety regulations.
Achieved a 6% yearly increase in revenue by optimizing logistics, minimizing operational costs, and improving overall efficiency.
Responsible for ensuring the operation and maintenance of million worth of equipment.
Increased customer service levels from 75% to 95%, ensuring consistent full operation of the fleet and enhancing overall service reliability.
Reduced customer complaints and escalations by 50% per fleet, improving overall customer satisfaction and operational efficiency.
Responsible for negotiating contracts, achieving 9% cost savings on vehicle purchases and maintenance.
Lead and train technicians and drivers, maximizing productivity and adherence to safety standards.
Assist in recruiting and training new drivers, ensuring adherence to company policies.
Operations Manager I
Amazon
Shepherdsville, KY
05.2021 - 06.2022
Collaborated with the safety department, human resource and other managers to uphold safety standards.
Responsible for maintaining positive customer experience by providing a safe and quality driven environment for my team.
Responsible for leading and mentoring a team of 120 associates pre/post peak and 180 associates during peak, successfully driving team performance and engagement.
Led project that is projected to save 2 Million in annual savings by reducing labor and transportation costs through process improvements and strategic planning.
Responsible for meeting or exceeding required throughput, becoming the first team to surpass the 31 TPH threshold, and led with the highest TPH performance by the end of Q4.
As the Dock Manager, led initiatives to enhance workplace safety, resulting in a 55% reduction in dock-related injuries.
Utilized data analysis and KPI tracking to monitor performance, identify bottlenecks, and implement process improvements.
Operations Assistant
Amazon
Shepherdsville, KY
12.2019 - 08.2021
Managed and mentored 60 problem solvers, resolving 5,000+ SIM ticket issues and increasing productivity by 6%.
Helped Operations team to improve customer returns Somali speaking employee user interface which has impacted processor rates increase by 1.7 UPH.
Led the Hardline Project 2020, improving productivity by 10% and training over 100 associates in the duration of 4 months.
Assisted in launching SDF6 by training new associates, Managers and Process Assistants.
Education
Bachelor of Science - Business Management(Finance) And Computer Science
Indiana University SE
New Albany, IN
12.2024
Associate Degree - Associate in Science and Associate in arts
Jefferson Community Technical College
Louisville, KY
12.2020
Skills
Operations management
Inventory management
Transportation management
Strategic planning
Process improvement
Financial management
Risk management
Budget management
Data analysis
Python
Data visualization
SQL
Microsoft Office
Team management
Problem solving
Communication
Adaptability
Customer focus
Languages
English
Full Professional
Somali
Native/ Bilingual
Amharic
Professional
Timeline
Financial Analyst
Freedom Healthcare and Senior Services
08.2024 - Current
Fleet Manager
GTL Express
08.2022 - 04.2024
Operations Manager I
Amazon
05.2021 - 06.2022
Operations Assistant
Amazon
12.2019 - 08.2021
Bachelor of Science - Business Management(Finance) And Computer Science
Indiana University SE
Associate Degree - Associate in Science and Associate in arts