Omar K. Hazel
Clinton
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead JWICS and SIPR Administrator
Office of the Inspector General
12.2022 - Current
- Lead JWICS and SIPR Administrator.
- Maintain and develop IT related procedures required to support the organization.
- Use of Foot Prints ticketing software to track and accept all IT tickets.
- Administrator of AD with creating user profiles and placing users in correct groups for software and group privileges in the right domain. Reset password and unlocked user accounts as needed.
- Imaging and setting up and replacing JWICS and SIPR issued machines.
- Oversee the day-to-day operations of the JWICS/SIPR team.
- Develop and implement policies and procedures to strengthen the JWIS/SIPR team.
Cloud Administrator
SBNAB (Army)
10.2021 - 10.2022
- Initiate all cloud site initiations for SBNAB utilizing JIRA based workflows and cloud knowledge to deploy ACAS and log ingestion services into subscriber environments to include: Azure, AWS, Oracle, GCP, Cloud.gov.
- Provide on-call support for subscriber sites for ACAS scanner connectivity issues within Tenable.sc and cloud environments.
- Provide on-call support for subscriber sites for log ingestion issues within different CSP environments.
- Reviewing networking diagrams for cloud subscriber environments to determine the appropriate CSSP cloud pricing model.
- Review requirements for defensive cyber operations and provide recommendations or solutions that meet those requirements for Microsoft Azure and AWS cloud service offerings.
- Provide SIPR support for cloud subscribers.
- Provide system level administration of Windows and Linux servers in the cloud.
- Troubleshooting Nessus scanners utilizing networking tools such as TCPDUMP, TCPTRACEROUTE, and other networking tools on Linux hosts.
Desktop Support/System Administrator
AFNCR (Air Force)
09.2017 - 10.2021
- Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 computers.
- Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
- Used DRA, Active Directory as our systems management system.
- Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
- Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
Mobile Device Manager/System Administrator
ANGRC (Air Force)
03.2016 - 09.2017
- Use of Remedy ticketing software to track and accept all IT tickets.
- Daily watch and resolve of all walk up window technical issues.
- IPhone and iPad activation and trouble shooting and problem solving. Activation with mobile iron and the good app.
- Admin of the Verizon and AT&T web site used to enable wireless services and international plans.
- Trouble shooting and problem solving of all wireless services.
- IPhone and iPad configuration.
- VNC problem solving with access and software and certificate issues.
- Direct connect to users using Lync/Skype to trouble shoot from a distance.
- Ghost imaging.
- Problem solving on SIPR/NIPR, utilizing the organizations COTS and GOTS.
- Active directory giving and taking user rights. Making sure users are in the correct work groups. Resetting and setting user passwords. Setting up user accounts.
- New user laptop, desktop set up. New user iPhone and iPad set up.
- CAC/PIV certificate and access removal and enabling.
- Desk side support to over 1200 users.
- Printer issues: toner, fuser, network connectivity.
- Problem solving and troubleshooting of Win 10/Win7 machines and Office Suite 2010-1013.
US Navy (SSI)
01.2016 - 03.2016
- Daily compliance checks to ensure that all networked WS/LP are within the DOD policies.
- Ensure that all security requirements are met and that the IT infrastructure is compliant company standards.
- Control and administer hardware and operating software configurations. Detect, diagnose, isolate and correct device operational failures (e.g. Desktops, Laptops.)
- Log, update and track classified media database.
- Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. Support will be provided in the operations of Video Teleconferencing (VTC) equipment with specific conference rooms being established by the organization.
- Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
- Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
- Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
- Working knowledge of current Security Technical Implementation Guides (STIGs) and DOD Information Assurance.
- Administrator of AD with creating user profiles and placing users in correct groups for software and group privileges in the right domain.
System Administrator/Desktop Support
Department of Homeland Security (FEMA)
07.2015 - 01.2016
- Work to agreed SLA’s in order to resolve customer issues in a timely manner.
- Performs systems administrative and operational duties on computer systems.
- Organize appropriate training and utilize commercial and government off the shelf products (COTS and GOTS).
- Installation and troubleshooting of mobile devices (Blackberry, iPhone, iPad).
- Active Directory Administrator.
- Imaged hardware using Ghost to prepare for mass rollouts or troubleshooting procedures.
- Maintained the integrity of the IT departments infrastructure.
System Administrator/Desk Side Support
Department of State (DMI)
Washington D.C
02.2015 - 06.2015
- Perform installation and deploy computer systems agency wide.
- Install, troubleshoot, support and configuration of microcomputer hardware and software systems.
- Provide troubleshooting, diagnosis and repair for microcomputers.
- Maintain files as required by the agency and vendor of custom design applications.
- Performs systems administrative and operational duties on computer systems.
- Responsible for developing and maintaining system configuration.
- Respond, investigate and correct problems.
- Act as technical resource for all users.
- Contribute to finding improvements in the hardware, software or infrastructure related services.
- Analyze and evaluate and test hardware and software for issues.
- Work to agreed SLA’s in order to resolve customer issues in a timely manner.
- Organize appropriate training and utilize commercial and government off the shelf products (COTS and GOTS).
- Prepare daily activity and progress reports regarding support activities.
User Support/System Administrator - Contractor
Tesla Government Inc. (subsidiary of BAE Systems)
Falls Church, VA
12.2011 - 08.2014
- Plan and provide support for 1,700+ users. Source, purchase, install configure, deploy, diagnose, repair, maintain, and upgrade employee software and hardware.
- Continually identify and leverage opportunities to optimize operations through implementing cost-effective, cutting-edge technology.
- Negotiate contracts with vendors. Train users on systems and new software. Use Sugar CRM to create and track multiple user campaigns.
- Improved IT Department productivity approximately 60% by implementing 24/7 remote access; received performance award.
- Devised the company’s first tiered emergency plan of action for network/email failure.
- Created a report identifying primary, repetitive Help Desk call issues, high-volume times, and average time to close calls, contributing to root cause analysis and solutions and increased team efficiency.
- Proposed and implemented Google cloud technology, improving communication, efficiency, and data accessibility.
- Created support protocols for the IT Department detailing scenarios and solutions for all permanent and temporary Help Desk personnel.
- Improved wireless router connectivity, reliability, and security.
- Accommodated wireless system user growth of 200% within 7 months, rebuilding and increasing system efficiency by 100%; received recognition from the President of Tesla Government.
- Proposed implementation of the Zen Desk system, prioritizing ticket requests, improving IT team cohesiveness, eliminating duplicate efforts, and decreasing timely response from industry standard of 24 hours to 3.2 hours.
- Implemented Active Directory, enabling whole company rather than individual user software fixes and patches.
- Tested hardware/software costs 40% by improving inventory management.
User Support Specialist
Deloitte
Arlington, VA
08.2009 - 11.2011
- Supported 500+ federal and private industry users. Installed, troubleshot, and maintained systems and software. Administered Active Directory. Developed and delivered software and OS training.
- Overhauled and rebuilt the IT Department, establishing best practices, 24-hour operations, on-site customer support, and loaner systems to sustain user productivity.
- Rebuilt a crashed laptop in less than 2 hours, enabling executive to catch flight to client site on time and win a multi-million dollar contract.
- Recommended increased laptop security measure, resulting in eliminating computer theft.
- Ranked within the top 3 techs among a staff of 20 for customer satisfaction.
Consulting Contracts - Insight Global, Paladin Consulting & TEK Systems
Washington, DC
01.2004 - 01.2009
- Selected List of Contracts:
- U.S. Department of Treasury - Desktop Administrator—Deployed 12,000 desktops and laptops. Ensured adherence to national security protocol.
- Decreased laptop rollout from 3.5 hours to 1.25 hours per user by recommending use of a ghost clone, resulting in recognition from the customer and follow-on work for the contractor.
- U.S. Environmental Protection Agency - User Support Specialist/Desktop Administrator/Network Analyst—Deployed 14,000 Dell desktops and laptops.
- Completed deployment and transfer of user data under deadline.
- Developed and delivered staff training to ensure data integrity according to government security protocol.
- Optimized use of the network infrastructure to decrease profile upload/download and improve efficiency of deployment.
- Wiley Rein, LLP – User/Desktop Support—Served as lead manager and support for all of the law firm’s hardware and software.
- Decreased costs $30K by proposing, buying, and loading bulk licenses.
- Dickstein Shapiro Morin & Oshinsky | Washington, DC 1999 to 2003.
- IT Hardware Technician II—Served as IT administrator for 900 users. Managed Help Desk operations, controlled inventory and user accounts, and coordinated audio-visual and conference equipment.
- Received performance award for proposing, implementing, and provided training to all levels of employees and partners on implementation of cutting-edge technology, reducing support time, and improving attorney technological autonomy and efficiency.
- Rolled out 500 Blackberries to attorneys within 3 days instead of the projected 1.5 hours per user; received letter of appreciation.
Education
Bachelor of Science in Information Technology -
Morris Brown College
05-1995
Skills
- Hardware:
- Desktops: Compaq, Dell, Apple, IBM, Hewlett Packard, Mac Mini, iMac, Mac Pro, Samsung, Lenovo
- Laptops: Toshiba, Dell, IBM, Hewlett Packard, IPAD 1&2,MacBook, MacBook Pro, Acer
- Smart Phones: Android, Blackberry, Black Jacks, I phones, Samsung Galaxy3&4
- Printers: Hewlett Packard and Dell Printers, Cannon and Xerox
- Video Conference Equipment: Tandberg Teleconference Equipment, Viacom
- Software:
- Microsoft 2000, XP Environments OS Systems (Windows: Vista-Win 8)(OS X Lion, Mac, People Remote Desktop) Office Suite (, 2003, 2007and 2010), MAC PAC, Magic, HEAT, Status View, Remedy, Group Wise, Shiva, Zen Desk, VPN remote access, PC anywhere, JAVA, Active Directory, Front Page, Delta View, Oracle, Lotus Notes 65-8, Novell, Adobe 10, Client Access, Lawson, Ghost Clone, Wham 11, WAN/LAN, Kronos, IManage Document Management,LAM, SAP, One process, Connected Back up, Research Software: Lexis-Nexis, Summation, Concordance, Hummingbird, I-Pro, Virtual Depository, Metadata, BOMGAR
Certification
- Top Secret-SCI DOD CAF
- Sec+ Certified/ AWS Certified Solutions Architect – Associate/ CySA+ Certified/ Azure Admin Certified/ CASP+ Certified.
Timeline
Lead JWICS and SIPR Administrator
Office of the Inspector General
12.2022 - Current
Cloud Administrator
SBNAB (Army)
10.2021 - 10.2022
Desktop Support/System Administrator
AFNCR (Air Force)
09.2017 - 10.2021
Mobile Device Manager/System Administrator
ANGRC (Air Force)
03.2016 - 09.2017
US Navy (SSI)
01.2016 - 03.2016
System Administrator/Desktop Support
Department of Homeland Security (FEMA)
07.2015 - 01.2016
System Administrator/Desk Side Support
Department of State (DMI)
02.2015 - 06.2015
User Support/System Administrator - Contractor
Tesla Government Inc. (subsidiary of BAE Systems)
12.2011 - 08.2014
User Support Specialist
Deloitte
08.2009 - 11.2011
Consulting Contracts - Insight Global, Paladin Consulting & TEK Systems
01.2004 - 01.2009
Bachelor of Science in Information Technology -
Morris Brown College