Omar Helmy
Franklin,TN
Summary
As an accomplished Account Manager II at Dell EMC, consistently surpassing sales targets and forging strong partnerships has played a pivotal role in solidifying Dell's market position. Expertise in both online and offline marketing drives initiatives that amplify reach and resonate with extensive client network. Employing innovative business development tactics and gaining deep understanding of competitive dynamics within tech industry. Proficiency in marketing strategy and management drives commitment to advancing Dell EMC's objectives by delivering tailored solutions that support continuous expansion. Resourceful Account Manager with proven track record of excellent client oversight, issue resolution, and relationship-building expertise. Maximizing repeat business opportunities and utilizing effective prospecting techniques successfully expands client base. Comprehensive knowledge of sales cycle and strong collaborative skills consistently lead to optimum outcomes. Dynamic Account Manager excelling in building partnerships, retaining key accounts, and enhancing profit channels. Strong leadership presence with ability to grow professional networks, influence decision-makers, and devise successful strategies. Collaborative and strategic team leader with robust background in customer relationship management, well-equipped to drive success for Dell EMC.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager II - EVAR Prime
Dell EMC
07.2019 - Current
- Managed 50+ partner accounts at Dell EMC, consistently overachieving sales targets and receiving the Channel All Team Player Award for 3 successive years FY21, 23 &24.
- Exceeded $20M in sales in 2023 with no Partner complaints
- Increased client satisfaction by building strong relationships & addressing their needs promptly.
- Multi Award winning Channel Sales Rep at Dell Technologies
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Wide range of knowledge in Technology including ISG , CSG products, B2B sales, SLED accounts, Sales operations, Sales Force
- Hitting and over attaining my quota + Sales target consistently every quarter.
- Highly motivated sales professional with 7+ years of experience
- Managed + partner accounts successfully with a track record of high praise
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
Inside Channel Account Manager I - Partner Salas Team
Dell EMC
10.2017 - 07.2019
- Provide sales, technical, and administrative information to existing partner base to receive bids/request for quotes, price opportunities effectively, obtain special pricing authorization and respond in a timely manner to requests
- Understanding & execution of purchase order, credit/collections, and customer care forms
- Build relationships with assigned contacts within account set, identifying the right resources to engage that will help the partner maximize their potential revenue spend with Dell
- Consistently manage a pipeline of opportunities
- Support a weekly forecast process and be able to accurately predict weekly top opportunities/identify potential upside
- Report back to core team of all activities, wins/losses
- All-inclusive utilization of the Salesforce.com and Affinity tools
- Articulate the differentiated value proposition to both internal and external audience while continually championing Dell's Global Commercial Channel program
- 1 year10 months
- Global Commercial Channel (GCC EVAR -Inside Sales Channel Account Manager)
Sales Support Analyst
Dell EMC
04.2017 - 09.2017
- Created custom pricing models tailored to individual client needs, maximizing deal closure rates without compromising profit margins.
- Collaborated with cross-functional teams to develop strategies for boosting revenue growth.
- Supported over 70 accounts Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.
- Provided exceptional service to key accounts, fostering lasting relationships with clients while driving repeat business opportunities.
- Optimized sales pipeline management through meticulous tracking of leads, opportunities, and deals.
Financial Services Representative
New York Life Insurance Company
10.2016 - 03.2017
- Insurance Agent (Life & Health Licensed)
- Worked with approx. 100 + clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
General Shop Manager
Sweet CeCe's Frozen Yogurt & Treats
02.2016 - 04.2016
- General Shop / Store Manager
- 3 months
Business Project Manager
Gabtic Engineering & Supply Ltd.
01.2015 - 11.2015
- Established a robust monitoring system that enabled early detection of potential bottlenecks in the project lifecycle.
- Managed cross-functional teams for successful completion of complex business projects on time and within budget.
- Provided mentorship for junior team members contributing to their professional growth while enhancing overall team performance levels.
- Implemented change management strategies, minimizing disruptions to ongoing operations while maintaining productivity levels.
Sr. Application & Sales Executive
Gabtic Engineering & Supply Ltd.
05.2013 - 01.2015
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Logistics Management Specialist
Gabtic Engineering & Supply Ltd.
05.2009 - 05.2013
- Streamlined logistics processes by implementing efficient inventory management systems.
- Trained staff on logistical best practices, promoting a culture of continuous improvement within the organization.
- Reduced product lead times by streamlining communication between procurement, production, and distribution teams.
Sales Consultant
Etisalat
04.2007 - 09.2008
- Holding Sales, customer service, complaints, back office, technical support, team-leading and managerial tasks
- Responsible for delegations and management of outlets, shops and booths
- Holding Inventory custodian and cash in-out process responsibilities
- Was a member in the pre-launch team; holding the responsibilities of pre-launching process, training and monitoring the new comers on many phases- Project responsible person in marketing and sales campaign
- Etisalat Community Project: Manager of Etisalat booth at the AUC
- 1 year6 months
Education
Continuing Education - Marketing Management & International Business
Concordia University
Montreal , Canada10.2009
Bachelor of Arts - International Business & Marketing
Middlesex University
Middlesex, London UK06.2007
Bachelor of Arts - BA - International Business & Marketing
Modern Sciences And Arts University
Cairo Egypt06.2007
The International General Certificate of Secondary - IGCSE
University of Cambridge
Cambridge UK05.2001
High School Diploma -
Misr Language School (MLS)
Cairo Egypt01.1998
Skills
- Marketing Management
- Marketing Strategy
- Online Marketing
- Account management
- Customer service
- Teamwork and collaboration
- Order management
- Client relationship management
- Data analytics
- Strategic planning
- Sales & Business development
Accomplishments
- Channel Team Player FY24Q3
- Channel Team PLayer FY24Q1
- FY22 ,23 ,24 100% Club
- Team Player 2HFY19
- Dell ISG ( Infrastructure & Enterprise) Gold Certification
- 2024 Bronze loyalty Tier - Microsoft
- Copilot +PC Commercial Accreditation 2024-2025
- Windows Server 2022 Accreditation 2023-2024
- Microsoft Education Accreditation 2023
- Windows 11 Pro 2022 Accreditation Badge
Honors & Awards
License's and Certifications
Certification
- Presentation & Communication Skills
- Negotiation Skills
- Accidental & Health Insurance License
- Channel Team Player FY24 Q3
- Copilot+ PC Commercial Accreditation2024-2025
Languages
English (Full Professional)
Arabic (Native or Bilingual)
French (Elementary)
Awards
Team Player2HFY19, Channel Team Player FY24 Q1, FY23100% Club, Channel Team Player FY24 Q3
Contact
- 6159795645 (Mobile)
- Omar.helmy8@gmail.com
- Www.linkedin.com/in/omar-helmy-bb27a121 (LinkedIn)
Timeline
Account Manager II - EVAR Prime
Dell EMC
07.2019 - Current
Inside Channel Account Manager I - Partner Salas Team
Dell EMC
10.2017 - 07.2019
Sales Support Analyst
Dell EMC
04.2017 - 09.2017
Financial Services Representative
New York Life Insurance Company
10.2016 - 03.2017
General Shop Manager
Sweet CeCe's Frozen Yogurt & Treats
02.2016 - 04.2016
Business Project Manager
Gabtic Engineering & Supply Ltd.
01.2015 - 11.2015
Sr. Application & Sales Executive
Gabtic Engineering & Supply Ltd.
05.2013 - 01.2015
Logistics Management Specialist
Gabtic Engineering & Supply Ltd.
05.2009 - 05.2013
Sales Consultant
Etisalat
04.2007 - 09.2008
- Presentation & Communication Skills
- Negotiation Skills
- Accidental & Health Insurance License
- Channel Team Player FY24 Q3
- Copilot+ PC Commercial Accreditation2024-2025
Continuing Education - Marketing Management & International Business
Concordia University
Bachelor of Arts - International Business & Marketing
Middlesex University
Bachelor of Arts - BA - International Business & Marketing
Modern Sciences And Arts University
The International General Certificate of Secondary - IGCSE
University of Cambridge
High School Diploma -
Misr Language School (MLS)
Similar Profiles
Leonardo MirandaLeonardo Miranda
Technical Support Engineer 2 at Dell EMCTechnical Support Engineer 2 at Dell EMC
Larry KnutsonLarry Knutson
Operations and Escalation Consultant at Dell EMCOperations and Escalation Consultant at Dell EMC
Kavya P SathyanKavya P Sathyan
Assosciate Sales Engineer Analyst at Dell EMCAssosciate Sales Engineer Analyst at Dell EMC