Summary
Overview
Work History
Education
Skills
LANGUAGES
Training
Timeline
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Omar Helmy

Omar Helmy

Richardson ,Texas

Summary

- Highly committed in contributing to the company’s success, proven through 10 years of professional experience providing impeccable customer service experience. With a Track record of demonstrating resilience, professionalism, and authenticity with a passion to help others and provide quality customer service. - Extensive professional training on executing tasks efficiently and effectively, while adhering to safety policies and procedures. Additional experience has been gained in the areas of staff responsibility, leadership, and project management. - Excellent Leadership skills within training environment to inspire the team to go the extra mile for their organization and their customers.

Overview

2026
2026
years of professional experience

Work History

Fire Suppression Technician

Golden Eagle Fire
2023 - Current
  • Enhanced safety measures by installing and repairing various types of fire suppression equipment.
  • Facilitated efficient communication between team members on large-scale projects, improving overall productivity.
  • Conducted comprehensive risk assessments for clients'' properties, recommending appropriate mitigation measures.
  • Streamlined inventory management processes, making it easier to track supplies needed for each project.
  • Increased overall client satisfaction through prompt response times and effective problem resolution strategies.
  • Participated in ongoing training initiatives to stay current on industry advancements and best practices.
  • Assisted in the design of customized fire suppression solutions for unique client needs.
  • Developed strong relationships with clients by providing informative consultations on the benefits of different types of fire suppression systems.
  • Contributed to increased revenue by upselling additional services and products during routine maintenance visits.
  • Maintained detailed records of completed tasks, ensuring proper documentation for future reference.

BUSSNIES CLASS CABIN CREW

EMIRATES AIR LINE
01.2016 - 2023
  • - Implementing safety and emergency procedures using skills and knowledge to ensure aircraft and passengers remain safe at all times.
  • - Providing customers with award winning best in-flight experience.
  • - Attend pre – flight briefing guide, assist and supervise crew members throughout the flight maintaining an open communication with flight deck and reporting trips to management.

CABIN CREW

Qatar Airways
01.2014 - 01.2016
  • Following the safety and emergency procedures using the knowledge to ensure aircraft and passengers remain safe at all times.
  • - Providing customers with outstanding in-flight experience.
  • - Attend pre – flight briefing guide, assist and supervise crew members throughout the flight maintaining an open communication with flight deck and reporting trips to management.
  • -Ensure passenger compliance with in-flight safety measures. Prepare/serve meals & beverage, sell onboard duty-free items.

Front Office Receptionist- Shift Leader

HYATT REGENCY HOTEL
01.2010 - 01.2013
  • - Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations and Bell desk.
  • - Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
  • - Trained and developed several new associates.
  • - Ensure guest requests, inquiries and concerns are addressed and completed.
  • - Deal swiftly, efficiently to guest complaints and follows through.
  • -Maintain awareness of guest profiles.

Education

Diploma - Law

Cairo University
01.2009

Skills

  • High Energy, Positive team player with an excellent work ethic, flexible and dependable, Good Communication Skills, Time Management Abilities, Problem Solving Skills, Self Confidence, Working Well under Pressure

LANGUAGES

Arabic : Native.
English : Fluent.

Training

  • - First Aid Training (American heart association)
  • - Real Fire Fighting Training course
  • - ICAO Cabin crew Competency - based Training Workshop
  • First Aid.

Timeline

BUSSNIES CLASS CABIN CREW

EMIRATES AIR LINE
01.2016 - 2023

CABIN CREW

Qatar Airways
01.2014 - 01.2016

Front Office Receptionist- Shift Leader

HYATT REGENCY HOTEL
01.2010 - 01.2013

Diploma - Law

Cairo University

Fire Suppression Technician

Golden Eagle Fire
2023 - Current

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