Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Omar Henry

Omar Henry

Peoria,AZ

Summary

Dedicated Medical Transportation Driver with Veyo Transportation, recognized for enhancing patient satisfaction through exceptional customer service and efficient transport coordination. Proficient in vehicle maintenance and HIPAA compliance, I excel in problem-solving and teamwork, ensuring safe and timely deliveries while fostering positive relationships with patients and healthcare staff.


Diligent Medical Transportation Driver with solid background in medical transportation. Proven ability to provide reliable and safe patient transport while maintaining compassionate and professional demeanor. Demonstrated strong communication and time management skills.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Experienced with patient transport, ensuring safety and comfort. Utilizes effective communication to coordinate with medical staff and patients. Knowledge of vehicle maintenance and adherence to safety protocols.


Professional driver with experience in medical transportation. Skilled in safely navigating routes, managing schedules, and ensuring timely patient appointments. Strong focus on team collaboration and adapting to changing needs. Reliable, empathetic, and excellent communication abilities.


Medical Transportation Driver experienced in passenger transportation and safety. Professionally cleans company vehicle, assists clientele in boarding and utilizes location devices for successful navigation. Consistently exceeds business expectations and customer needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Transportation Driver

Veyo Transportation
08.2020 - Current
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with all patients and healthcare workers in English.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
  • Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Transported patients and clientele using private transportation between medical facilities.
  • Safely secured clientele in wheelchairs, walkers, and crutches for successful, safe transportation.
  • Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
  • Moved patients up and down inclines and stairs safely using wheelchairs, walkers, and crutches.
  • Maintained professional image and attitude to positively represent Veyo Transportation and help build a reputation for excellent customer service.
  • Successfully operated GPS devices, radios and cellular devices to optimize routes and maintain dispatch communications.
  • Assisted handicapped customers to safely complete transfers between car and facility.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Participated in annual training to maintain First Aid and CPR certification for medical transport.
  • Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
  • Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
  • Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
  • Navigated challenging road conditions safely while maintaining punctual transportation services for patients in need of medical attention.
  • Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
  • Exemplified professionalism in appearance and demeanor at all times while representing Veyo Transportation as a Medical Transportation Driver.
  • Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
  • Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
  • Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
  • Expanded knowledge of local geography, allowing for efficient navigation between healthcare facilities without delay.
  • Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
  • Participated in ongoing training programs to stay abreast of industry advancements and maintain compliance with evolving regulations.
  • Contributed to a positive team atmosphere by collaborating effectively with fellow drivers and support staff, promoting a unified approach towards achieving company goals.
  • Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
  • Maintained flexible availability to accommodate on-call hours.
  • Restrained violent or non-compliant patients in emergency situations.
  • Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Documented and reported mechanical issues to appropriate service personnel.

Uber & Lyft Driver

Uber & Lyft
03.2016 - 03.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Reduced delivery times with careful planning and route optimization.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Cash Application Clerk

Lincare
10.2015 - 08.2017
  • Maintained compliance with industry regulations and company policies while performing all cash application tasks.
  • Kept current on industry trends and best practices to continuously improve personal performance as well as contribute to team success.
  • Increased efficiency in the cash application process by implementing automated payment processing tools and techniques.
  • Provided exceptional customer service through professional communication, addressing inquiries related to billing or payments promptly.
  • Trained new hires on department procedures, systems, and protocols, ensuring seamless integration into the cash application team.
  • Safeguarded company finances by diligently identifying potential fraud or unauthorized transactions during cash application processes.
  • Assisted in month-end closing activities by ensuring all cash applications were accurately recorded and processed in a timely manner.
  • Ensured timely identification of unallocated payments through regular monitoring and reconciliation activities, reducing aged items on the accounts receivable ledger.
  • Developed strong relationships with banking partners to facilitate efficient communication regarding payment inquiries or disputes.
  • Demonstrated proficiency in various accounting software programs utilized for managing financial transactions within the organization.
  • Participated in cross-functional projects aimed at improving overall financial operations within the organization.
  • Collaborated with the accounts receivable team to ensure timely posting of payments and reduce outstanding balances.
  • Achieved greater accuracy in payment allocations by collaborating closely with collection teams to verify invoice details before applying funds received from customers.
  • Contributed to a positive working environment by proactively communicating with colleagues, sharing best practices, and offering assistance when needed.
  • Supported internal audit processes by maintaining organized documentation of cash applications, adjustments, and writeoffs.
  • Task Supported departments across the organization by providing financial reports related to cash applications and outstanding balances, ensuring data accuracy.
  • Played a key role in maintaining positive cash flow for the company by efficiently processing customer payments and minimizing errors during allocation.
  • Streamlined the cash application workflow, optimizing daily tasks for improved productivity and accuracy.
  • Reduced errors in payment postings by conducting thorough account reconciliations and maintaining accurate records.
  • Enhanced customer satisfaction through prompt resolution of billing discrepancies and providing clear explanations for adjustments.
  • Filed reports and posted daily batches in system.
  • Sorted payments into batches by segmenting each payment by business unit and scanning into database.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Worked in paperless environment to accomplish assignments electronically.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using AS400.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Inspected account books and recorded transactions.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained excellent financial standings by working closely with bookkeepers to process business transactions.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Implemented new accounting processes to decrease spending and work flow downtime.

Education

Certificate of Technical Studies - Word Processing/Secretarial Science

CITE Business School
Philadelphia, PA
09-2011

Certification of Technical Studies - Computerized Business & Accounting

DPT Business School
Philadelphia, PA
02-2005

Skills

  • Strong navigation skills
  • Team player attitude
  • Patient care
  • Critical thinking
  • HIPAA compliance
  • Customer Service-oriented
  • Defensive driving
  • Professionalism and courtesy
  • Adaptive decision making
  • Vehicle maintenance
  • Record keeping proficiency
  • Basic mechanical aptitude
  • Medical equipment operation
  • Wheelchair handling
  • Route planning expertise
  • Safe driving techniques
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Basic life support
  • Reliability
  • Vital signs monitoring
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Patient-focused care
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Conflict de-escalation
  • Situational awareness
  • Physical strength
  • Relationship building
  • Medical documentation
  • Vehicle inspection
  • Team building
  • Patient transport
  • Task prioritization
  • Patient triage
  • Route navigation
  • Self motivation
  • Medication administration
  • Health and safety regulations
  • Infection control
  • Medical terminology
  • Route planning
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • CPR certified
  • Goal setting
  • Professionalism
  • Incident reporting
  • Interpersonal communication
  • Quality control
  • Crisis intervention
  • Patient transportation
  • Patient advocacy
  • Record keeping
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Adaptability
  • Written communication
  • Accident reporting
  • Emergency protocols
  • Patient assessment
  • Emergency response
  • Professional demeanor
  • Cultural sensitivity
  • Problem-solving aptitude
  • Stress management
  • Basic first aid
  • Arizona Driver's license
  • Mechanical aptitude
  • Analytical skills
  • Body mechanics
  • Communication skills
  • Equipment sanitizing
  • Radio communication
  • Patient lifting techniques

Accomplishments

  • Documented and resolved client issues which led to outstanding results.
  • Achieved excellence by completing additional tasks with accuracy and efficiency.
  • Achieved splendid results through effectively helping with arranging customer pickups.

Certification

  • Certified Medical Transportation Driver, Veyo Transportation - August 2020 - Present

Timeline

Medical Transportation Driver

Veyo Transportation
08.2020 - Current

Uber & Lyft Driver

Uber & Lyft
03.2016 - 03.2022

Cash Application Clerk

Lincare
10.2015 - 08.2017

Certificate of Technical Studies - Word Processing/Secretarial Science

CITE Business School

Certification of Technical Studies - Computerized Business & Accounting

DPT Business School

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Omar Henry