Omar Hernandez
Grand Rapids,MI
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot
Walker, MI
09.2021 - 07.2023
- Compute charges for merchandise or services and receive payments
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Food Service Manager
Huron Clinton Metroparks
Milford, MI
05.2017 - 08.2021
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Control inventories of food, equipment, smallware, and beverages, and report shortages to designated personnel.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Brand Representative
Hollister Co
Novi, MI
01.2019 - 03.2020
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Exchange merchandise for customers and accept returns.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Education
Bachelor of Science (B.S.) General Psychology -
GRAND VALLEY STATE UNIVERSITY
Allendale Mi12.2023
References
References available upon request
Extra Curricular Activities
- Youth Group
- Spanish tutoring
- Fluent in Spanish
- Proficient with Windows OS
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
The Home Depot
09.2021 - 07.2023
Brand Representative
Hollister Co
01.2019 - 03.2020
Food Service Manager
Huron Clinton Metroparks
05.2017 - 08.2021
Bachelor of Science (B.S.) General Psychology -
GRAND VALLEY STATE UNIVERSITY
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