Summary
Overview
Work History
Education
Skills
Timeline
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Omar Hernandez

Simpsonville,South Carolina

Summary

High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals.


Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.

Overview

3
3
years of professional experience

Work History

Bank Customer Service Representative

TD Bank
04.2023 - 09.2023
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Educated customers about available services, products and bank resources.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Reviewed information in customer accounts and made recommendations for new products and services.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.

Supply Clerk

USMC Camp Lejuene
12.2020 - 02.2023
  • Analyzed and adjusted inconsistencies in automated supply accounting system.
  • Managed inventory for large commercial business operation.
  • Organized and maintained stock records and Parts documents.
  • Reported property accountability data using Standard Property Book System-R (SPBSR).
  • Closely monitored material readiness of high-priority units.
  • Signed off on existing contracts to verify completion of contractual deliverables.
  • Remained accountable for assets valued over $100,000.
  • Achieved compliance with audit performance requirements.

Education

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
07.2020

Skills

  • Credit Solutions Guidance
  • Fraud Detection
  • Account Retention
  • Exchange Rate Quotes
  • Discrepancy Resolution
  • Fee Calculations
  • Supply Chain Management
  • Logistics Operations
  • Supply Chain Distribution

Timeline

Bank Customer Service Representative

TD Bank
04.2023 - 09.2023

Supply Clerk

USMC Camp Lejuene
12.2020 - 02.2023

High School Diploma -

Charles W Flanagan High School

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Omar Hernandez