Omar Hernandez-onofre
Seattle,WA
Summary
Highly motivated and results-driven college graduate with a degree in Health Informatics and Health Information Management. Seeking opportunities to grow professionally and apply skills in database management, spreadsheets, and other computer applications to support challenging work assignments and contribute to the management team. Possesses strong communication, writing, and editing abilities, with a keen focus on accuracy and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DRIVER-WAREHOUSE WORKER
UNIVERSITY OF WASHINGTON-SEATTLE
07.2023 - Current
- Manage customer inquiries and complaints through phone, email, and in-person interactions, achieving a 95% resolution rate within the first contact.
- Collaborate with cross-functional teams to address and resolve complex customer concerns, enhancing overall customer experience and loyalty.
- Achieve near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Streamline inventory management, updating records to reflect real-time stock levels.
- Experience in optimizing spatial arrangements to maximize work efficiency and space utilization.
- Assume higher-level duties as assigned during an understaffed period, demonstrating adaptability, and contributing to the efficiency of the department.
- Communicate with customers to provide delivery updates and confirm delivery locations.
CONSTRUCTION DOCUMENTATION SPECIALIST
MULTIVISTA
09.2022 - 07.2023
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Captured images of active construction areas and uploaded to Multivista's cloud-based platform within 48 hours to provide clients with easy and quick access to as-built documentation of how their projects are coming along
- Conducted thorough reviews of existing documentation, identifying areas for improvement, and implementing updates to SOPs as necessary
- Organized and maintained photo and video repositories, ensuring easy retrieval of information for the client and the organization
- Developed and maintained document templates, style guides and standards to ensure consistency across all documents.
AGRICULTURAL FIELD WORKER
EVANS FRUIT CO.
06.2015 - 06.2020
- Oversaw a team of 10 tractor operators who transported crops from active harvesting areas to loading docks.
- Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
- Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
Education
Bachelor of Science - Health Informatics & Health Information Management
UNIVERSITY OF WASHINGTON
Seattle, WA06.2024
Skills
- Microsoft Office Suite
- Adobe Products
- Google Suite
- Verbal and Communication skills
- Problem-Solving
- Active Learning
- Team Collaboration
- Root Cause Analysis
- Customer Service
- Performance Improvement
- Digital Literacy
- Attention to Detail
- Positive Attitude
- Adept at mastering new concepts
Certification
Bilingual in English and Spanish
Timeline
DRIVER-WAREHOUSE WORKER
UNIVERSITY OF WASHINGTON-SEATTLE
07.2023 - Current
CONSTRUCTION DOCUMENTATION SPECIALIST
MULTIVISTA
09.2022 - 07.2023
AGRICULTURAL FIELD WORKER
EVANS FRUIT CO.
06.2015 - 06.2020
Bachelor of Science - Health Informatics & Health Information Management
UNIVERSITY OF WASHINGTON
Bilingual in English and Spanish
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