Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Hernandez

Houston,TX

Summary

Experienced and results-driven professional with over 4 years of employee and performance management experience. Consistently optimizing logistics operations to drive efficiency, enhance customer satisfaction, and achieve organizational goals. Demonstrated expertise in operational leadership, volume management, and process improvement. Consistently leading teams to success. Proven track record in orchestrating seamless trailer moves, allocating volume for optimal package flow, and promoting cross-shift communication. Resulting in improved on-time departures and workflow efficiency. A dedicated advocate for safety, excelling in fostering a secure work environment and motivating teams to uphold the highest standards. With a customer-centric approach, strong communication skills, and commitment to process innovation, this professional is well-positioned to contribute effectively as a dynamic Logistics Coordinator.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor – Driver Helper Coordinator

UPS
10.2024 - Current
  • Managed and developed team adherence to safety, production standards, and attendance policies.
  • Delivered innovative leadership and fostered functional relationships with personnel across all levels.
  • Cultivated strong relationships with employees, management, and customers.
  • Ensured employee adherence to safety policies and procedures.
  • Directed resource utilization to boost maximum output, accuracy, and efficiency.
  • Established a positive, team-oriented culture focused on proactive communication and cooperation.
  • Coordinated employee development initiatives for ongoing professional advancement within the department.

Global Operations Command Center Specialist

Sunnova Energy
01.2024 - 10.2024
  • Monitored and remotely troubleshooted various solar systems including Enphase, Franklin, Generac, Itron, Locus, Solar Edge and Tesla inverters.
  • Coordinated work orders and case management with Salesforce.
  • Coordinated technician schedules with Field Service Dispatch software.
  • Enhanced customer satisfaction by managing live support interactions effectively.

Outbound Ship Dock Process Assistant

Amazon
08.2023 - 08.2024
  • Achieved a 66% cost reduction through improved efficiency in loading processes.
  • Cut down late-to-load defect rate by 55%.
  • Cut late-to-containerize occurrences by 85%.
  • Elevated HOU6 to Top 4 among 83 AR sites, demonstrating outstanding leadership.
  • Expert in navigating tools, including SSP, YMS, FMC, WIMS, VAST, SKEDS, VISTA, CAMP, SCARTA, KIBANA, QUICKSIGHT
  • Recognized as PA of the Month for October 2023, significantly enhancing post-slam quality during peak periods.
  • Effectively handled peak-period military shipments in 2022 and 2023.
  • Mentored and developed successful Ship Clerk teams, utilizing best practices from previous roles.
  • Pioneered improvements in Container Management, minimizing package delivery failures.
  • Boosted HOU6's ranking from the bottom 30 to top 4 out of 83 AR sites between August and December 2023 through leading dedicated teams.
  • Provided guidance, support, and motivation to hourly workforce.
  • Ensure high standards in safety, quality, productivity, and fulfillment of customer deliveries.
  • Coordinate with various departments including Safety and Engineering to create strategies for achieving business goals.

Process Guide - Shipping Clerk, DEA

Amazon
10.2022 - 08.2023
  • Effectively handled virtual and physical containers defects, highlighting expertise in technical problem-solving.
  • Ensured precision in audits, boosting overall efficiency.
  • Enhanced logistic strategies by maximizing the use of trailer capacity.
  • Ensured no CPT package was left behind through detailed loading methods.
  • Directed trailer movements, ensuring smooth trailer docking.

Learning Ambassador/PIT Trainer

Amazon
09.2021 - 10.2022
  • Exhibited excellent leadership skills to drive process optimization.
  • Increased efficiency in logistics through better trailer utilization.
  • Set new standards for Inbound flow with an outstanding team initiative that resulted in the precise stowing of 36,552 units within one shift.
  • Consistently monitored and improved workflow metrics, with a focus on maintaining safety.
  • Specialized in TDR training, enhancing team skills and proficiency.
  • Trained and certified 12 associates on Forklift and Order Picker operations as a PIT Trainer.
  • Exhibited deep knowledge in yard management, facilitating seamless logistics processes.
  • Expertly executed Driver Check In/Out with the Sesame App to enhance workflow effectiveness.
  • Effectively addressed challenges in both inbound and outbound operations.
  • Adept in VNA (Very Narrow Aisle) Pick/Stow, Stow Sort, Pick Sort, and Pack Sort, optimizing warehouse operations
  • Contributed to a well-organized supply chain by managing Dispatch RTS effectively.
  • Consistently achieved targets, driving team and organizational success.

Shipping Clerk Processing Guide & Non-Inventory Receiver

Amazon
04.2020 - 05.2021
  • Oversaw the Non-Inventory department's team of over 10 associates with strong organizational capabilities.
  • Ensured meticulous management of incoming non-inventory goods as a Non-Inventory Receiver.
  • Completed frequent inventory checks, resulting in precise and current stock data.
  • Carried out extensive audits, ensuring consistency between actual and recorded inventory.
  • Maintained high productivity levels while handling diverse duties effectively.

Education

Emergency Management - FEMA Emergency Management

Frederick Community College
Frederick, MD
01.2018

Skills

  • Strategic Thinking
  • Warehouse Management System
  • Warehouse Operations Management
  • Customer-Centric Approach
  • Client Relationship Management
  • Operational Efficiency Improvement
  • Logistics Administrative Coordination Skills
  • Coordinator
  • Effective Delegation
  • Team Building
  • Workplace Safety Advocate
  • Training Development
  • Conflict Resolution
  • Resilient Situational Adaptation

Certification

  • State Driver's License
  • Emergency Management Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor – Driver Helper Coordinator

UPS
10.2024 - Current

Global Operations Command Center Specialist

Sunnova Energy
01.2024 - 10.2024

Outbound Ship Dock Process Assistant

Amazon
08.2023 - 08.2024

Process Guide - Shipping Clerk, DEA

Amazon
10.2022 - 08.2023

Learning Ambassador/PIT Trainer

Amazon
09.2021 - 10.2022

Shipping Clerk Processing Guide & Non-Inventory Receiver

Amazon
04.2020 - 05.2021

Emergency Management - FEMA Emergency Management

Frederick Community College

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Omar Hernandez