Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Herreno Marin

Omar Herreno Marin

Miami,FL

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

17
17
years of professional experience

Work History

Computer and Entertainment Machine Service Technician

Independent Technical Service
01.2006 - 01.2023
  • Diagnostics and repair of hardware and software for personal computers and mobile devices
  • Preventive and corrective maintenance of slot machines and arcade systems
  • Inventory management of electronic parts and components
  • Personalized technical advice for clients and businesses
  • Implementation of technological solutions to increase operational efficiency
  • Sales and consulting for desktop and laptop computers
  • Sales of parts and spares for computers, slot machines, and arcade machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Education

Currently starting ESOL studies -

Community Schools Program
Pembroke Pines, FL

Technical Diploma in Systems -

Instituto Mercantil De Capacitación
Bogota, Colombia
01.2006

Technical Diploma in Electricity and Electronics -

Instituto Mercantil De Capacitación
Bogota Colombia
01.2004

Industrial High School Diploma -

Colegio INEM De Kennedy
Bogota Colombia
01.1992

Skills

  • Computer maintenance
  • Operating system installation
  • Antivirus
  • Electronic soldering
  • Maintenance and repair of arcade machines and slot machines
  • Knowledge of SketchUp
  • Software installation
  • Sales knowledge of computers and cell phones
  • Design and reading of circuits
  • Proficiency in Office Suite
  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Computer and Entertainment Machine Service Technician

Independent Technical Service
01.2006 - 01.2023

Currently starting ESOL studies -

Community Schools Program

Technical Diploma in Systems -

Instituto Mercantil De Capacitación

Technical Diploma in Electricity and Electronics -

Instituto Mercantil De Capacitación

Industrial High School Diploma -

Colegio INEM De Kennedy

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Omar Herreno Marin