Omar Hicks
Buffalo
Summary
Aspiring manufacturer and tradesperson with knowledge gained both on the job and through training courses and apprenticeships. Possesses computer and customer service skills. Enjoys working in physical and fast-paced positions. Seeking to join a dynamic team to continue growing and developing skillset.
Professional with experience in customer service and operational efficiency, adept at managing logistics and ensuring timely delivery of services. Demonstrated ability to maintain accurate documentation and compliance with company guidelines, contributing to a culture of accountability. Proven skills in collaborating with team members to enhance processes and improve overall performance. Background includes training new personnel and developing customer relationships to drive sales initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Amazon driver
Amazon
Buffalo
01.2025 - 01.2026
- Delivered packages efficiently, ensuring timely arrival and maintaining a high level of customer satisfaction.
- Conducted thorough vehicle inspections daily, promoting safety and reliability during operations.
- Managed route planning effectively, optimizing delivery schedules and reducing fuel consumption.
- Collaborated with team members to streamline delivery processes, boosting overall operational efficiency.
- Maintained accurate delivery logs and documentation, ensuring compliance with company guidelines and accountability.
- Implemented safety protocols consistently, contributing to a culture of safety and operational excellence.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Sales Representative
Verizon
Buffalo
02.2025 - 12.2025
- Trained and mentored new sales representatives, fostering team growth and ensuring adherence to company standards.
- Analyzed market trends and customer feedback to inform strategic sales initiatives and improve overall sales performance.
- Managed sales pipeline effectively, prioritizing leads and opportunities to maximize revenue generation and achieve targets.
- Utilized CRM tools to track customer interactions and sales metrics, driving data-informed decision-making within the team.
- Participated in community outreach events, building brand awareness and engaging potential customers in local markets.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
Field Tech
mastec advanced technologies
buffalo
03.2024 - 08.2024
- Serviced and installed technological products for customers
- Used common hand and power tools and worked with wiring and electrical components
- Performed work on 28-36 foot ladders and lifted 60-80 lbs
- Worked outdoors in all weather conditions
- Maintained a company vehicle
customer service rep
rich’s/Delaware north
buffalo
07.2017 - 09.2023
- Managed and logged product quantities
- Maintained the quality and appearance of products
- Represented the company in a professional manner
Participant/temp
Goodskills Career builder
buffalo
07.2023 - 08.2023
- Completed a CompTIA ITF+ Certification prep course; learned basic cybersecurity practice along with computer hardware, and software-related skills
- Graduated from a workforce development program designed to upskill individuals in the tech industry through hard and soft skills training
Education
High School diploma -
east community high school
Buffalo, NySkills
- Power tools
- Hand tools
- Electrical
- Masonry
- Painting
- Software management
- Machine operation
- Data entry
- Customer relations
- Communications
- Collaborative work
- Problem solving
- Leadership
- Adaptability
- Customer service
- Client communication
- Schedule management
- Route optimization
- Documentation accuracy
- Sales strategy
- Lead generation
Certification
- Cybersafe Certification, certnexus, trocaire college
- Comptia itf+ Certification, trocaire college, exam pending
Timeline
Sales Representative
Verizon
02.2025 - 12.2025
Amazon driver
Amazon
01.2025 - 01.2026
Field Tech
mastec advanced technologies
03.2024 - 08.2024
Participant/temp
Goodskills Career builder
07.2023 - 08.2023
customer service rep
rich’s/Delaware north
07.2017 - 09.2023
High School diploma -
east community high school