OMAR HINOJOSA
Mission,TX
Summary
Seeking a full-time long-term position where I can utilize my experience and gain more skills Highly skilled in providing top-notch email customer service. Experience includes managing high volumes of emails, resolving customer inquiries, and maintaining communication with clients to ensure satisfaction. Strong skills in problem-solving, multitasking, and maintaining professionalism under pressure. Demonstrated impact in previous roles through improved customer satisfaction ratings and consistent positive feedback from customers. Efficient Customer Service Email Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in email communication management, customer inquiry resolution, and service quality improvement. Excel in active listening, empathy, and problem-solving, ensuring positive outcomes in customer interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Email Specialist
MailChimp
Remote , TX
01.2023 - 11.2024
- Gathered feedback from customers on product features, pricing, and services.
- Tracked response times for incoming emails and worked towards meeting SLAs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Responded to customer inquiries via email in a timely manner.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Cognosante
09.2021 - 07.2022
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
Clerk/Team Lead
United States Citizenship and Immigration Services (Black Turtle Services)
05.2020 - 09.2021
- Managing a team of customer service representatives and clerks
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepare service reports by collecting and analyzing customer information
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, or mail
- Greet customers warmly and ascertain problem or reason for calling
- Utilize computer technology to handle high call volumes
- Close out or open call records
Customer Service Representative
Maximus
03.2019 - 04.2020
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Manage large amounts of incoming calls and requests via phone and email
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Prepare product and customer reports by gathering data collected during customer interactions
Education
GED -
SHARYLAND HIGH SCHOOL
01.2018
Phlebotomy Course -
SOUTH TEXAS COLLEGE
01.2018
Skills
- Interpersonal skills
- Communication skills
- Data entry
- Customer support experience
- MS Office
- Account management
- Email communication
- Customer feedback
- Order processing
- Problem resolution
- Data analysis
- Conflict resolution
- Empathy display
- Language fluency
- Social media support
- Call handling
- Microsoft office expertise
- Data entry accuracy
- Problem-solving
- Multitasking
- Problem-solving skills
- Technical proficiency
- Call documentation
- Teamwork
- MS office
Timeline
Customer Service Email Specialist
MailChimp
01.2023 - 11.2024
Customer Service Representative
Cognosante
09.2021 - 07.2022
Clerk/Team Lead
United States Citizenship and Immigration Services (Black Turtle Services)
05.2020 - 09.2021
Customer Service Representative
Maximus
03.2019 - 04.2020
GED -
SHARYLAND HIGH SCHOOL
Phlebotomy Course -
SOUTH TEXAS COLLEGE
Similar Profiles
Nadilza SmithNadilza Smith
Product Support Analyst at MailchimpProduct Support Analyst at Mailchimp
Jazmine WilliamsJazmine Williams
Senior Product Support Specialist at MailchimpSenior Product Support Specialist at Mailchimp
Brian GaffneyBrian Gaffney
Sales Development Representative at MailChimpSales Development Representative at MailChimp