Omar Hodge
Tampa,FL
Summary
Determined, analytical construction management student with a strong work ethic and focus to meet and exceed goals. Team player with initiative and leadership skills, seeking a position to grow and develop in the construction field. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Team-player and overall goal-objective mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Associate
Home Depot
06.2022 - Current
- Provided customer service regarding orders, shipments, and product questions
- Collaborated with team members to meet sales targets and improve overall store performance.
- Achieved recognition as Customer Service Associate of the Month within first 6 months
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Owner
OlaPops
03.2019 - Current
- Owned and operated ice pop manufacturing and distribution company
- Trained and supervised employees to ensure efficient, safe, and sanitary processes
- Complied with local regulations regarding safety, sanitation, and food handling
- Established relationships with hotels, store owners, and schools for repeat orders
- Managed budget and accounting, including accounts payable and receivable
Store Associate
Ross Dress for Less
03.2022 - 05.2022
- Coordinated merchandising tasks, including sorting and displaying products in store
- Prioritized tasks to work efficiently
- Communicated with store leaders and team members regarding task completion
Construction Laborer
Various Contractors
08.2021 - 10.2021
- Anguilla
- Performed construction of block walls, concrete slabs, and columns
- Worked with homeowner to identify needs and create an action plan
- Completed projects within budget and on time
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
Education
High School Diploma -
Albena Lake-Hodge Comprehensive School
The Valley, Anguilla10.2021
Bachelor of Science - Construction Management
Everglades University
Tampa, FL06.2026
Skills
- OSHA 10 Certification
- Proficiency in Microsoft Office: Word, Excel, PowerPoint
- Goal-Oriented
- Supply Coordination
- Safety Monitoring
- Worksite safety
- Influencing Others
- Motivational Techniques
- Order Processing
- Regulatory Compliance
- Customer Service
- Quality Control
- MS Office
- Recordkeeping strengths
- Complaint Investigation
Accomplishments
- Collaborated with team of 4 in the development of Aronel's relocation.
Certification
- Osha 10 Training - within 1 month
- Airport operations apprentice - 10 weeks
Fishing
Before I moved to the U.S., I would go fishing with my dad twice a week as a hobby.
Additional Information
I played more than 4 different sports and represented my island on about 6 occasions.
Timeline
Customer Associate
Home Depot
06.2022 - Current
Store Associate
Ross Dress for Less
03.2022 - 05.2022
Construction Laborer
Various Contractors
08.2021 - 10.2021
Owner
OlaPops
03.2019 - Current
High School Diploma -
Albena Lake-Hodge Comprehensive School
Bachelor of Science - Construction Management
Everglades University
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