Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Omar Keita

Austin,TX

Summary

As a Project Manager, I lead and manage Healthcare Staffing projects for nonprofit and Private organizations, ensuring the quality and effectiveness of their services. I collaborate with cross-functional technical teams, stakeholders, and clients, using Agile and Scrum methodologies to deliver high-quality products and services within budget and schedule constraints.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Attendant - Contractor

Canteen (Tesla)
Austin, TX
01.2024 - Current
  • Managed inventory and delivery operations, ensuring accurate and timely receipt of various items such as soft drinks, bakery products, and specialty foods, leading to a 10% improvement in supply chain efficiency.
  • Conducted regular service checks with existing customers, assessing service adequacy, preparing order forms, and enhancing customer satisfaction through timely resolution of service complaints.
  • Prepared and processed order forms for food and pastry products, ensuring accurate fulfillment and meeting customer needs promptly.
  • Introduced new products and services to regular customers, fostering relationships and increasing sales through effective communication and promotion.
  • Performed routine maintenance and sanitation of vending machines, ensuring compliance with health and safety standards and extending equipment lifespan by 20%.
  • Responded to and resolved service complaints efficiently, maintaining high levels of customer satisfaction and loyalty.
  • Assisted in executing sales strategies by issuing sales promotion materials to customers, contributing to a 15% increase in product uptake.

Quality Analyst

Cognosante
Austin, TX
09.2023 - 12.2023
  • Conducted detailed quality assurance reviews of Medicaid enrollment processes, ensuring compliance with federal and state regulations, which led to a 20% reduction in processing errors.
  • Maintained up-to-date documentation of quality assurance processes and enrollment guidelines, ensuring alignment with evolving Medicaid policies and regulations.
  • Analyzed enrollment data and identified trends in urban areas, providing actionable insights that improved outreach strategies and increased enrollment rates by 12%.
  • Monitored and audited enrollment applications to verify accuracy and completeness, resulting in a 25% decrease in application rejections and delays.
  • Trained and mentored field agents on quality standards and enrollment procedures, improving overall team performance and knowledge.
  • Utilized data analytics tools to track and report on key performance indicators (KPIs), identifying areas for improvement and driving strategic decisions.
  • Provided comprehensive reports and presentations to senior management, detailing findings from quality assessments and recommending process enhancements.
  • Led quality improvement projects aimed at enhancing user experience and accessibility of the Medicaid enrollment system, resulting in a 30% increase in user satisfaction.

Account Executive

Soliant
Peachtree Corners, GA
08.2022 - 08.2023
  • Developed, negotiated, and managed employment contracts for healthcare professionals, ensuring industry-standard compliance and meeting client expectations.
  • Spearheaded recruitment efforts within the healthcare industry, identifying and attracting top talent to meet the staffing needs of clients, leading to a 42% increase in successful placements.
  • Conducted comprehensive quality assessments of recruitment processes and candidate placements, ensuring adherence to Soliant's high standards and improving client satisfaction rates.
  • Collaborated with cross-functional teams to streamline recruitment workflows, reduce time-to-hire, and enhance the overall quality of talent acquisition.
  • Utilized data analytics and metrics to monitor and evaluate the effectiveness of recruitment strategies, making data-driven recommendations to optimize sourcing and placement processes.
  • Maintained meticulous documentation of quality assurance procedures, recruitment activities, and contract negotiations to ensure transparency and accountability.
  • Presented quality and performance metrics to senior management, offering insights and recommendations to drive strategic decisions and improve client outcomes.
  • Ensured compliance with all relevant regulations and standards, maintaining the highest level of integrity and professionalism in all recruitment activities.

Account Executive

ClearOne Advantage
Atlanta, GA
12.2021 - 06.2022
  • Reviewed financial statements and credit reports to determine client eligibility, ensuring accuracy and adherence to company standards and regulatory requirements.
  • Handled inbound calls and applications from potential clients, utilizing a variety of marketing resources to effectively screen and assess client needs.
  • Conducted regular audits and reviews of client files and financial assessments, identifying discrepancies and implementing corrective actions to uphold service quality.
  • Assisted customers by gathering comprehensive financial information, presenting tailored solutions and options for enrollment in our programs, leading to a 15% increase in client satisfaction and program enrollment.
  • Collaborated with cross-functional teams to streamline processes and improve the quality of client onboarding and support, resulting in a 20% reduction in processing time.
  • Utilized data analytics to track and report on key performance metrics, providing insights to senior management to drive continuous improvement initiatives.
  • Provided training and mentorship to new team members on best practices in financial analysis, client consultation, and use of company systems, fostering a culture of quality and excellence.
  • Ensured compliance with all relevant financial regulations and company policies, maintaining integrity and professionalism in all client interactions and assessments.

Project Manager

Insight Global
Atlanta, GA
09.2021 - 04.2022
  • Executed a well-structured project plan, achieving specific goals, adhering to timelines, and effectively utilizing allocated resources Reducing project timeline by 6 weeks.
  • Implemented targeted interventions, leading to a significant increase in vaccination rates, expanded testing availability, and heightened public awareness, decreasing the spread of Covid-19 by 26% in the state of Kansas.
  • Implemented a robust monitoring and evaluation system, consistently identifying areas for improvement and ensuring ongoing project success.
  • Fostered seamless communication and coordination among project team members and stakeholders, enhancing overall project efficiency.
  • Regularly reported progress and outcomes to relevant authorities and the public, fostering transparency and accountability.

Project Manager

T-Mobile
Stone Mountain, GA
10.2019 - 08.2021
  • Effectively oversaw and delivered intricate IT projects encompassing infrastructure upgrades, software deployments, and system integrations, managing budgets ranging from $1 million to $5 million
  • Directed cross-functional teams, uniting developers, QA analysts, network administrators, and business stakeholders to achieve project objectives seamlessly
  • Leveraged software tools such as MS Project, JIRA, Asana to streamline project planning, execution, and monitoring processes.
  • Collaborated closely with business stakeholders, adeptly gathering project requirements and translating them into well-defined, actionable project plans
  • Implemented project management best practices, incorporating Agile methodologies to enhance project delivery efficiency and foster collaborative teamwork
  • Facilitated daily stand-up meetings with project teams and stakeholders, ensuring transparent communication and alignment of expectations
  • Conducted retrospective evaluations to identify lessons learned and implement best practices for future projects, fostering a culture of continuous improvement.

Project Manager

Office Depot
Loganville, GA
10.2018 - 10.2019
  • Led a dynamic cross-functional team of 12 individuals, ensuring the timely and budget-conscious delivery of intricate projects
  • Formulated and implemented key performance indicators to gauge the success of customer engagement initiatives that increased engagement by 75%.
  • Strategically planned and directed staffing, training, and performance evaluations, effectively developing and overseeing sales and service programs increasing tech sales by 30%.
  • Cultivated and sustained impactful client relationships, prioritizing satisfaction and achieving successful project outcomes.
  • Implemented strategic initiatives to enhance the overall customer experience across diverse platforms.

Education

Business Administration - Economics -

Georgia Gwinnett College
Lawrenceville, GA
05.2021

Skills

  • Communication skills
  • Agile
  • Leadership
  • Scrum
  • Risk Management
  • Stakeholder Management
  • Agile Project Management
  • Project Scoping and Planning
  • Backlog Management
  • Organizational skills
  • Microsoft project
  • Microsoft excel
  • Analysis skills
  • Supervising experience
  • Jira
  • Asana
  • Sprint Planning
  • Organization and Time Management
  • Problem Resolution
  • Relationship Building
  • Documentation Review
  • Quality Management Systems
  • Report creation

Certification

  • Certified Scrum Master
  • Certified Project Manager

Languages

  • English
  • French

Languages

French
Native/ Bilingual

References

References available upon request.

Timeline

Attendant - Contractor

Canteen (Tesla)
01.2024 - Current

Quality Analyst

Cognosante
09.2023 - 12.2023

Account Executive

Soliant
08.2022 - 08.2023

Account Executive

ClearOne Advantage
12.2021 - 06.2022

Project Manager

Insight Global
09.2021 - 04.2022

Project Manager

T-Mobile
10.2019 - 08.2021

Project Manager

Office Depot
10.2018 - 10.2019

Business Administration - Economics -

Georgia Gwinnett College

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Omar Keita