Omar Khan
Area Manager
Summary
Dynamic retail professional with over 10 years of experience, demonstrating a strong foundation in leadership, problem-solving, and workflow prioritization. Proven track record of driving operational excellence in high-volume environments while maintaining meticulous attention to detail. Expertise in employee training, motivation, and performance management consistently empowers teams to exceed demanding objectives. Committed to leveraging skills and knowledge as an Area Manager to foster a culture of collaboration and empowerment within the organization.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Area Manager
Dukan Retailing Company
10.2021 - Current
- Oversaw operations of multiple stores within allocated area. Managed staffing and performance to enhance team productivity. Collaborated with senior managers and departments to align objectives.
- Constructed training modules and documentation to educate staff.
- Formulated and executed operational standards, policies, and procedures.
- Developed weekly schedules aligned with anticipated staffing requirements, budgets, and employee requests.
- Managed personnel to ensure sufficient staffing levels and reduce overtime
- Provided prompt, effective performance feedback alongside thorough performance evaluations.
- Streamlined month-end closing processes, invoicing, and journal entries.
- Organized monthly meetings focused on crafting business plans that enhance success in monthly performance.
- Lowered staff turnover through strategic selection, comprehensive orientation, and targeted training initiatives.
- Directed successful sales team, routinely achieving and exceeding monthly sales objectives
- Forged strong connections with key clients, driving increased customer loyalty and contentment.
- Strengthened team performance by delivering ongoing coaching, training, and mentoring to sales representatives.
- Investigated market patterns and competitor strategies to reveal potential business opportunities and avenues for growth.
- Elevated sales revenue through development and execution of strategic sales plans for assigned territory.
- Guided sales region to achieve significant sales growth while enhancing team morale.
- Attained sales objectives and service benchmarks through nurturing and acquiring new customer partnerships.
Store Manager
Dukan Retailing Company
08.2016 - 09.2021
- As a Store manager I am responsible for managing a retail store, which includes overseeing sales, staff & inventory. Supervising daily operations at a store to make sure that employees work together effectively to make sales & contribute to store upkeep.
- Solved problems and resolved conflicts for team members and customers.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Set sales targets and budgets for team leads and employees to follow.
- Tracked store inventory and ordered new products to prevent shortages.
- Created and distributed training materials and programs to staff members.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Met with suppliers to negotiate product prices and coordinate delivery schedules.
- Stocked and organized products in storage spaces and retail shelves.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Prepared staff work schedules and assigned specific duties.
Call Center Team Leader
Zain Telecom Company
07.2011 - 07.2016
- As a team leader I have a team of call center which I manage directs & controls to ensure that they meet up with targets & perform their duties according to laid down instructions & guidelines.
- Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location.
- Evaluate CSR Agents calls
- Update Agents with new products
Education
Bachelor of Business Administration -
MGU-Jeddah Campus/KSA
04.2016
High School - Intermediate in Commerce
PISJ
07.2002
Skills
- Supplier oversight management
- Commitment to project completion
- Market engagement initiatives
- Efficient records organization
- Staff hiring and orientation
- Monitoring and evaluation expertise
- Operational leadership
- Sales data management
- Leadership in special projects
Certification
Best Area Manager of Year
Timeline
Best Area Manager of Year
12-2024
Area Manager
Dukan Retailing Company
10.2021 - Current
Store Manager
Dukan Retailing Company
08.2016 - 09.2021
Call Center Team Leader
Zain Telecom Company
07.2011 - 07.2016
Bachelor of Business Administration -
MGU-Jeddah Campus/KSA
High School - Intermediate in Commerce
PISJ
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