Omar kodah
scranton,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Exxon Gas Station
Scranton , PA
09.2021 - Current
- Coached and mentored staff for optimal work outcomes
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Achievement House Cs
Exton, PA06-2023
Skills
- Operations Management
- Staff Training and Development
- Customer Relationship Management (CRM)
- Budget Control
- Time Management
- Team Leadership
- Staff Management
- Financial records oversight
- Strategic Planning
Affiliations
- amateur computer technician
- competitive gamer
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Pennsylvania UST class C operator training.
Timeline
Manager
Exxon Gas Station
09.2021 - Current
- Pennsylvania UST class C operator training.
High School Diploma -
Achievement House Cs
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