OMAR K ROBERTS
Port Antonio
Summary
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Overview
31
31
years of professional experience
Work History
Housekeeping Manager
Royal Caribbean Group
07.2021 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay onboard.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and use of tools and equipment to the staff.
- Placed orders for housekeeping supplies and guest toiletries.
Cleaning Specialist
Royal Caribbean Cruise Ltd
02.2007 - 07.2021
- There I managed the overall cleaning, sanitation and maintenance of the guests and crew areas onboard the assigned ship which also includes associated venues and pool decks.
- Oversee assignment of duties, responsibilities and workstations to over three hundred employees.
- Monitors the care, use and maintenance of all equipment, machinery, supplies (ect) for the teams function.
- Investigates and resolves cleaning quality and service complaints in a timely manner, with a view of exceeding the expectations of our guests.
- Trains and monitors all cleaning personnel for proper service according to the companies standards.
- Provide on the job training to strengthen their current performance and preparation for possible advancement.
- Evaluate employees and work procedures to ensue quality standards and service are met and kept up to USPH (United States Public Health) standards.
- Increased workplace morale by maintaining a positive attitude toward colleagues, supervisors, and clients alike.
- Eliminated safety hazards through immediate response to spills, leaks, or other emergencies requiring swift action.
Cleaning Specialist Assistant
Royal Caribbean Cruise Ltd
01.1999 - 01.2001
- There I assisted the Cleaning Specialist in managing the daily operation of the overall cleaning, sanitation and maintenance of the guests and crew areas onboard the assigned ship.
Hotel Storekeeper /Linen Keeper
Royal Caribbean Cruise Ltd
10.1997 - 01.1999
- Responsible for conducting inventory of various products and items such as stationary, toiletries, chemicals, linen, uniforms etc, issuing of said items, receiving of hotel stores and uniform during loading.
Cleaner
Royal Caribbean Cruise Ltd
03.1996 - 10.1997
- My essential duties and responsibilities included on a daily bases was to clean and sanitize public and crew spaces and carry out all safety and security responsibilities whenever necessary.
Meter Reader
National Water Commission
01.1994 - 01.1996
- Reading of water meters in assigned communities and reporting any issues brought to your attention or noticed.
Education
Calabar High School
01.1991
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Titchfield High School
01.1988
Skills
- Training and mentoring
- Cleaning and sanitation
- Customer service-focused
- Decision-making
- Inter-department collaboration
Linguistic competences
English: written and spoken
Spanish: spoken (basic)
Accomplishments
- Certified Pool / Spa Operator by NATIONAL SWIMMING POOL FOUNDATION 3/4/2018 Certification No.CPO-585544
- Achievement Award / eCornell University / Learning Paths in Coaching, Team Development, Leadership and Culture & Time. 7/30/2018 – 4/7/2019
- Certification of Completion in ALPS (Accelerating Leadership Performance Series) 11/9/2014
Timeline
Housekeeping Manager
Royal Caribbean Group
07.2021 - Current
Cleaning Specialist
Royal Caribbean Cruise Ltd
02.2007 - 07.2021
Cleaning Specialist Assistant
Royal Caribbean Cruise Ltd
01.1999 - 01.2001
Hotel Storekeeper /Linen Keeper
Royal Caribbean Cruise Ltd
10.1997 - 01.1999
Cleaner
Royal Caribbean Cruise Ltd
03.1996 - 10.1997
Meter Reader
National Water Commission
01.1994 - 01.1996
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Titchfield High School
Calabar High School
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