Omar Laos
South Amboy,NJ
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operational manager/Maitre D'
the sapphire grand
Woodbridge, New Jersey
03.2024 - Current
- Supervised staff to ensure high-quality service standards.
- Coordinated logistics for events, including setup and breakdown.
- Monitored inventory levels and ordered supplies as needed.
- Implemented efficient scheduling for staff across various departments.
- Maintained compliance with health and safety regulations consistently.
- Trained new employees on operational procedures and best practices.
- Assisted in resolving customer inquiries and service issues promptly.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
- Ensured compliance with safety regulations, industry standards and government laws.
- Negotiated contracts with vendors for supplies needed for operations management activities.
- Managed scheduling, training and inventory control.
- Developed customized proposals for clients based on specific event needs.
- Assisted in planning layouts and seating arrangements for various events.
- Communicated with clients to finalize details and address concerns promptly.
- Prepared contracts and documentation for upcoming banquets and events.
- Collaborated with the sales team to promote banquet services effectively.
Banquet Captain
Lake Chateau Banquets
Woodbridge, New Jersey
05.2021 - 12.2023
- Supervised banquet staff during events to ensure smooth operations.
- Coordinated setup and breakdown of event spaces for various functions.
- Trained new team members on service standards and procedures.
- Communicated with kitchen staff to manage food service timing effectively.
- Assisted in inventory management of supplies and equipment for events.
- Maintained cleanliness and organization of banquet areas before and after events.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Trained new employees on proper sanitation practices, customer service etiquette.
asst waiter/ waiter/ head waiter
Norwegian Cruise Line
Miami, Florida
07.2013 - 07.2020
- Provided exceptional customer service in high-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Maintained cleanliness and organization of dining area and tables.
- Set up and cleared dining areas before and after service shifts.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Supervised dining room operations and ensured excellent guest experiences.
- Trained and mentored junior staff on service standards and procedures.
Education
Sencico
Peru01-2006
Skills
- Staff supervision
- Event coordination
- Inventory management
- Customer service
- Operational management
- Problem solving
- Team training
- Organizational skills
- Food safety
- Dining room management
Accomplishments
- multiple times, NCL comment card top earner
- NCL Vacation hero awards
Certification
- Bahamas Maritime Authority Basic Safety Training
- STWC CODE A-V/2 Paragraphs 4 and 5 Crowd Management
- Security Awareness Training
- Fire Fighting Prevention And Fire Fighting Training
- Medical Familiarization
- Basic First Aid Training CPR/AED
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Operational manager/Maitre D'
the sapphire grand
03.2024 - Current
Banquet Captain
Lake Chateau Banquets
05.2021 - 12.2023
asst waiter/ waiter/ head waiter
Norwegian Cruise Line
07.2013 - 07.2020
Sencico