Omar Lawrence
Norfolk,VA
Summary
Experienced bilingual professional with over 10 years of customer service expertise. Skilled in effectively addressing and resolving customer issues, leading to increased customer satisfaction. Recognized for commitment to team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Clerk
Petersburg Camp FCC
06.2021 - 06.2024
- Responsible for 100s incoming and outbound goods and commerce
- Submitted documentation and daily reports of properties
- Accountability of all domestic and foreign freight, packages, and products
- Managed all duties and tasks related to kitchen and food service warehouse
- Recorded necessary essential paperwork required for all equipment, employees, tools, products, and staff
- Scheduled appointments, assisted in opening and closing work orders, transferred all important information related, along with inputting all numbers reflected on the locations of commodities
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts
- Ensured compliance was met with government standards and regulatory guidelines to meet quality management systems
- Optimized resource allocation by prioritizing critical tasks in the quality assurance process to ensure completion of projects
- Performed various human resources related tasks
- Inventory | weekly | monthly | annual inventories
Customer Service Representative
Advanced Auto Parts
12.2020 - 03.2021
- Guided approximately 50 to 100 customers per day to the appropriate information needed.
- Resolved customer complaints with insight and understanding, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and informed supervisor of major issues. - Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Managed high-stress situations positively by maintaining professionalism under pressure. - Provided customer services and serviced vehicles.
- Inquired necessary knowledge of products sold for various automotive.
- Inventory of all merchandise done on a weekly basis.
ESL and Technology Teacher
Al Khaleej
10.2018 - 11.2020
- Taught technology and English as a Second Language with standard English as well as with specific medical terms and vocabulary for the students of the health section of the University
- Provided direct classroom instructions using appropriate curriculum
- Established positive relationships with students, parents, fellow teachers, and school administrators
- Conducted group and personalized needs and met teaching objectives
- Worked with Arabic speaking students during the planning period to help with challenging topics while encouraging and motivating them to use English regularly to increase proficiency
- Fast keyboard typing 60 wpm
Retired Sergeant, Veteran
US ARMY
06.2000 - 06.2020
- National security, supervisor, cargo, specialist, conducted inventory control on daily spreadsheets, printed daily reports
- Supervised, trained, mentored, and evaluated up to 100 soldiers on a monthly basis in relation to informational and technical requirements, physical training (PT), and more
- Logistics with 17 years of continuous experience, which includes regular reporting to senior management on logistical issues, transferred highly sensitive information, as needed, knowledge of creating charts and graphs, and more
- Operated classified computers, conducted inventory control on daily Microsoft Excel spreadsheets, as well as printed daily reports and logs
- To ensure quality, followed established policies, guidelines, and procedures
- Proven ability to learn quickly and adapt to new situations locally and when deployed
- Skilled at working independently and collaboratively in a team environment
- Key Results resulted with various awards, medals, and certificates of appreciation
- Utilized security clearance
- Performed various human resources related tasks
- Fast keyboard typing 60 wpm
Computer Migration Technician
Computer World Services
09.2016 - 03.2017
- Provided customer services and reported all essential data accumulated to Area Managers with necessary documentation
- Managed, maintained, organized, analyzed, troubleshooted, re-imagined, re-installed all operating systems, such as desktops and laptops
- Transferred data storage systems, data formats, integrated software and hardware, such as printers, peripherals, monitors, and all Transportation Security Administration (TSA) approved business applications
- Transported classified and sensitive items as needed, practicing key control and securing products within a controlled environment
- Refreshed over 20,000 legacy Windows 7 laptops with Windows 10 laptops while preserving and upgrading all user data and applications
- Traveled to different cities to complete tasks
- Identified opportunities for process improvement within the organization's existing work flow related to data migrations, resulting in increased productivity levels over time
- Streamlined data migration processes by implementing efficient software tools and methodologies in various workplaces
- Ensured secure handling of sensitive client information during the migration process by following industry-standard protocols and guidelines
- Reduced errors in migration projects by thoroughly testing and validating data before implementation
- Troubleshot and resolved complex technical issues encountered during migration projects, minimizing delays and maintaining client trust
- Utilized security clearance
- Fast keyboard typing 60 wpm
Sergeant, Deployed to Afghanistan
US Army
09.2010 - 12.2011
- Provided classified documentation
- Managed inventory control on daily Microsoft Excel spreadsheets and printed daily reports and logs
- Transferred important detailed information, as well as logistical goods and commerce inbound and outbound
- Mail Clerk, Logistics, Forklift Operator and Trainer
- Heavy Machine Operator and Instructor
- Self-motivated with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Communicated in English, Spanish, and Arabic
- Utilized security clearance
- Fast keyboard typing 60 wpm
Help Desk Analyst
Digital Intelligence Systems
04.2010 - 09.2010
- Provided customer service with troubleshooting issues that arose while using hardware or software, and by providing tips and support to resolve problems
- Improved customer satisfaction by resolving technical issues quickly, professionally, and accurately
- Increased call resolution rates with thorough rectifying and repairing problem solving skills
- Provided network security for all classified and unclassified government computers and equipment for the Navy
- Maintained key control
- Supported desktop computers, applications, peripherals, other related devices and technology and identified network problems
- Credited for troubleshooting software and hardware failures
- Logged support tickets with customer service and closed when issues were resolved
- Fast keyboard typing 60 wpm
Education
Bachelor of Business Administration (B.S.S) - Information Technology
Bryan and Stratton
Virginia Beach, VA01.2015
Associate degree - General Studies
Paul D. Camp Community College
Suffolk, VA01.1999
Skills
- Veteran
- Office Administration
- Multitasking Abilities
- Customer Services
- Incoming Call Management
- Documentation and reporting
- File management
- Decision-making
- Problem Solving
- Client relations
- Call management
- Appointment scheduling
- Verbal and written communication
- Computer proficiency and Microsoft Suite
- Logistics
- Problem-solving skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of up to 100 soldiers and assisted management with the training of up to 100 soldiers and new staff members.
Certification
- First Aid, CPR, AED
- Forklift (to be renewed)
Various awards, medals, and certificates of appreciation
While in the military, received various awards, medals, and certificates of appreciation.
Languages
English
Native or Bilingual
Spanish
Professional Working
Arabic
Elementary
Software
Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft Outlook
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work from home optionCareer advancementPersonal development programsFlexible work hoursCompany CultureInterests
Learning
Family
Attend conferences
Quote
Showing off is the fool's idea of glory.
Bruce Lee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Clerk
Petersburg Camp FCC
06.2021 - 06.2024
Customer Service Representative
Advanced Auto Parts
12.2020 - 03.2021
ESL and Technology Teacher
Al Khaleej
10.2018 - 11.2020
Computer Migration Technician
Computer World Services
09.2016 - 03.2017
Sergeant, Deployed to Afghanistan
US Army
09.2010 - 12.2011
Help Desk Analyst
Digital Intelligence Systems
04.2010 - 09.2010
Retired Sergeant, Veteran
US ARMY
06.2000 - 06.2020
Associate degree - General Studies
Paul D. Camp Community College
- First Aid, CPR, AED
- Forklift (to be renewed)
Bachelor of Business Administration (B.S.S) - Information Technology
Bryan and Stratton
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